Part-Time IT Helpdesk & Desktop Support

NTT DATA, Inc.; Región Centro; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A global technology services provider in Guadalajara is looking for a part-time Desktop Support Associate. The role involves troubleshooting Level 1 issues, responding to helpdesk requests, and maintaining documentation. Candidates should possess basic troubleshooting skills and a commitment to customer service. This position provides an opportunity to contribute to a trusted innovator in business and technology services.

Formación

• Ability to develop business relationships and communicate effectively with the user community.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Basic understanding of network, server, and desktop administration techniques.

Responsabilidades

• Diagnoses and troubleshoots Level 1 problems with personal computers.
• Answers the helpdesk line and responds to users requests.
• Initiates service orders for user requests, assisting as necessary.

Conocimientos

Basic Troubleshooting

Customer Service Techniques

Effective Communication

Descripción del empleo

A global technology services provider in Guadalajara is looking for a part-time Desktop Support Associate. The role involves troubleshooting Level 1 issues, responding to helpdesk requests, and maintaining documentation. Candidates should possess basic troubleshooting skills and a commitment to customer service. This position provides an opportunity to contribute to a trusted innovator in business and technology services.