Order Management Coordinator

Sharkninja; Xico; Híbrido; MXN 546,000 - 729,000; Jornada completa

Descripción de la vacante

A leading home appliance company is seeking an Order Management Coordinator in Mexico City. The role involves processing customer orders, verifying inventory, and collaborating with logistics. Candidates should have a university degree and at least two years of experience in customer service. Fluency in English and Spanish is required. The company promotes diversity and inclusion and operates in a hybrid model, with three days a week in-office.

Formación

• Fluent in both English and Spanish.
• 2+ years of experience in a customer service or account management role.
• 2+ years of experience with Retail Majors in a B2B capacity.

Responsabilidades

• Process all orders to send to the distribution facility.
• Verify inventory availabilities and understand allocation.
• Collaborate with logistics and routing orders.

Conocimientos

Attention to detail

Problem-solving skills

Communication skills

Ability to work autonomously

Organizational skills

Educación

University degree in business, logistics or supply chain management

Herramientas

Excel

Descripción del empleo

Position Overview

SharkNinja is the maker of class‑leading Shark® vacuums and the innovative line of Ninja® kitchen appliances.

As the business is enjoying rapid expansion, we are looking for an Order Management Coordinator to join the team and help deliver five‑star products and services to consumers and retail partners.

The incumbent will be responsible for assisting with all aspects of SharkNinja's order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks.

The Order Management Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja's major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution.

They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks.

The Order Management Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement.

He / she is an advocate for the customer and customer experience.

Fluent in both English and Spanish.

Key Duties & Responsibilities

• Process all orders to send to the distribution facility for timely processing and delivery
• Verify inventory availabilities and understand allocation
• Collaborate with logistics: routing orders via EDI or Retailer portals
• Pro‑actively open‑order files by account indicating current routing issues & actions
• Weekly review of results with department lead and sales teams
• Actively work to achieve on‑time delivery metrics (OTIF)
• Escalate issues and identify solutions
• Research compliance related deductions / errors and participate in cross‑functional efforts to implement corrective actions
• Assist in the review and research of all disputes, rejected claims to determine next steps

Attributes & Skills

• Strong attention to detail and accuracy
• Ability to work autonomously
• Intermediate Excel skills or above
• Strong problem‑solving and analytical skills
• Ability to work well under pressure in a fast‑paced environment
• Well organized and able to multi‑task
• Strong communication skills
• Ability to work well within a team environment
• Focused on the outcome for the team and company

Preferred Education & Experience

• University degree in business, logistics or supply chain management preferred
• 2+ years of experience in a customer service or account management role
• 2+ years of experience with Retail Majors in a B2B capacity

Location

Mexico City – Santa Fe Region

Hybrid

3 days a week in office

Diversity, Equity & Inclusion

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Your Role

• YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
• Lead us to be "RARELY SATISFIED"
• Make things better each day; "PROGRESS OVER PERFECTION"\
• Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE"\
• Deliver something great; "WINNING IS A TEAM SPORT"\
• Be clear and honest; "COMMUNICATING FOR IMPACT"\