Operations Team Lead - Software & Cloud Delivery

Softwareone; Xico; Presencial; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A global technology solutions provider is seeking a Team Leader to oversee service execution and team performance. This role involves mentoring team members, managing service quality, and working closely with the HR department to ensure growth and retention. The ideal candidate has 4-6 years of experience in a service-oriented environment and possesses strong problem-solving and networking skills. Join us to foster a supportive work culture and drive exceptional customer satisfaction.

Servicios

Employee recognition programs

Training and development opportunities

Work-life balance

Employee Referral Bonus Program

Formación

• 4-6 years in a service-oriented environment, 2 years at SoftwareOne or equivalent.
• Experience in managing skilled resources for service delivery.
• Excellent analytical, organizational, and project management skills.

Responsabilidades

• Oversee service execution, meeting SLAs and KPIs.
• Provide guidance and mentorship to team members.
• Monitor performance of services and report to management.

Conocimientos

Service execution

Problem-solving

Team motivation

Project management

Analytical skills

Networking

Communication

Educación

MBA or equivalent

Herramientas

Navision

Descripción del empleo

A global technology solutions provider is seeking a Team Leader to oversee service execution and team performance. This role involves mentoring team members, managing service quality, and working closely with the HR department to ensure growth and retention. The ideal candidate has 4-6 years of experience in a service-oriented environment and possesses strong problem-solving and networking skills. Join us to foster a supportive work culture and drive exceptional customer satisfaction.