Operations Manager, AMZL

Amazon; Ciudad de México; Presencial; MXN 700,000 - 900,000; Jornada completa

Descripción de la vacante

A global e-commerce leader in Mexico City is looking for an Operations Manager to oversee delivery operations and a large team. Candidates should have strong backgrounds in last mile operations, fluency in English and Spanish, and experience managing people. This role involves driving performance metrics and ensuring operational excellence in a dynamic environment.

Formación

• 2+ years of Amazon experience or equivalent education.
• Flexibility for shifts, including weekends and holidays.
• 6+ years of general experience.

Responsabilidades

• Manage operations for over 70,000 packages.
• Lead a team of 7 managers and over 200 associates.
• Drive operational goals and metrics.
• Problem-solve for performance gaps.

Conocimientos

English Fluency

Spanish Fluency

Last Mile Operations

Lean Manufacturing

People Management

Educación

Bachelor's degree

MBA

Descripción del empleo

Overview

Job summary

About Amazon
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations
Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

Responsibilities

• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
• Presenting operational metrics regularly to the senior leadership team
• Problem-solves for closing gaps between performance and goals
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering

Key job responsibilities

• The Ops Manager leads an operation for +70k packages. Manages On-The-Road execution encompassing Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations.
• Leads a team of 7 managers and +200 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team.
• Fosters a Culture of Safety. Responsible for protecting service levels, monitoring and improving drivers and associates performance.
• Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.

A day in the life

This manager will be responsible for key metrics including, but not limited to: Safety Metrics, On-The-Road Metrics, Under the Roof Metrics and Cost Metrics including lead Savings projects.

About the team

• Responsible for goals in an area where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site.
• Sets the standard for effective Delivery Station management and is well versed in industry practices and technologies.
• Has a deep understanding of the business priorities and customer needs, and can translate those needs into the right solutions.
• Brings Operations perspective to decision making with strong business acumen and partners with finance for cost-benefit analyses.
• Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 6+ years of general experience
• Solid understanding/background from Last mile operations
• English and Spanish Fluency
• 6+ Years as people manager
• MBA
• Solid Experience implementing Lean Manufacturing methodology
• 2+ years Managing Projects E2E for a specific Site/Building

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.