Manager Technology Operations Support

AMEX; Ciudad de México; Híbrido; MXN 70,000 - 90,000; Jornada completa

Descripción de la vacante

A leading financial services company based in Mexico City is seeking an experienced production support professional. This role involves overseeing technology systems used by both external customers and internal teams, ensuring optimal functionality and system integrity. Candidates should have 8+ years of software experience, preferably with a background in Java or Python, as well as experience in CI/CD environments. The position offers a competitive salary, bonuses, and comprehensive benefits including medical, dental, and support for career development.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, and vision insurance

Flexible working model

Generous parental leave policies

Access to wellness centers

Career development opportunities

Formación

• 8+ years of software experience with strong grasp of programming languages like Java or Python.
• Experience in a CI/CD environment is advantageous.
• Ability to mentor and coach teams effectively.

Responsabilidades

• Lead teams in production support and technology systems maintenance.
• Provide oversight of system performance and identify complex issues.
• Manage application maintenance and ensure system integrity.
• Collaborate with teams to meet quality standards.
• Support disaster recovery testing and system resilience.

Conocimientos

Production support experience

Java or Python proficiency

CI/CD environment knowledge

Coaching and mentoring

Educación

BS or MS in computer science or related field

Descripción del empleo

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Enterprise Technology Services organization partners with every part of the American Express business to power the companys growth and innovation with trust and efficiency, and drive competitive differentiation with speed, by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team is responsible for the companys technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external customers and internal colleagues. It also encompasses product management for core enterprise platforms, as well as technology risk and information security; enterprise data governance and platforms; and digital product and design across the American Express enterprise.

Responsibilities:

• We are looking for strong production support and experience leading teams. High-level role description designs, develops and maintains technology systems for use by external and internal customers.
• Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality
• Investigates and resolves of critical incidents and problems in systems and services, including root cause analysis
• Implements remedies and preventative measures to maintain and enhance system integrity
• Manages application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing and deploying preventative maintenance procedures
• Directs service support activities, including advanced access control, application installation, and retirement of outdated systems
• Monitors quality standards of documentation and reporting
• Collaborates with cross-functional teams to ensure adherence to quality standards during development and implementation phases
• Drives continuous service improvement by developing and maintaining best practices and knowledge repositories
• Coordinates disaster recovery testing and leads post-implementation reviews to ensure system resilience
• Able to work on shift duty (8 hour day shift between 8AM - 8PM) in a 24/7 support organization.
• Must have Domain knowledge of Cards Payments systems.
• Understanding of E2E workflows of Authorization Approval and clearing & reconciliation processes.

Minimum Qualifications

• Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline
• 8+ years of software experience with good understanding of either Java or Python language
• Experience with CI/CD environment and tools is a plus
• Mentoring and coaching the team

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.