Manager, Operations Change Management

Warner Bros. Discovery; Ciudad de México; Presencial; MXN 1,081,000 - 1,443,000; Jornada completa

Descripción de la vacante

A global entertainment company is seeking a passionate Operations Change Manager to lead change initiatives within its Global Content Operations team. This role requires the ability to navigate complexity and manage multiple projects effectively, ensuring smooth transitions in workflows and systems across varied teams. The ideal candidate will have extensive experience in change management and operational processes, contributing to initiatives that elevate how content is produced and delivered globally. This position is based in Mexico City and offers an opportunity to thrive in an inclusive and innovative workplace.

Servicios

Career development opportunities

Comprehensive benefits package

Formación

• > 5 years of experience in Change Management, Continuous Improvement or related roles.
• > 5 years of experience in Production, Post-Production, Operations, Media, Broadcast and/or Streaming Distribution.
• Strong knowledge of change management principles and methodologies.

Responsabilidades

• Plan and execute change management activities for initiatives across technology and processes.
• Conduct change impact assessments to evaluate the scale of change.
• Develop internal communications and training materials for stakeholders.

Conocimientos

Change Management

Analytical Thinking

Communication Skills

Time Management

Global Team Collaboration

Descripción del empleo

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Job:

The WBD Global Content Operations (GCO) runs worldwide post‑production services and sources, creates, customizes and localizes all content from our studios, producers, marketers and 3rd party distributors to deliver for all our content outlets globally across Streaming, TV Networks, Theatrical exhibitors, Home Entertainment Licensing Clients, Marketing, Advertising and Publicity. As the Operations Change Manager within the Strategy & Business Development team at Warner Bros. Discovery’s Global Content Operations (GCO), you’ll help deliver complex, global change initiatives that reshape how our content is produced, localized, and delivered to the world. GCO manages post‑production and content delivery to more than 3,000 platforms, 600 channels, and 18 streaming services across 200+ territories. We localize content in over 68 languages—and we’re transforming how we work to serve that scale with greater speed, consistency, and innovation. In this role, you’ll be a key player in the change management team—helping define and execute strategies that enable the adoption of new workflows, systems, and ways of working. Reporting to the Director of Strategy & Change and working closely with the Change Management Lead, you’ll partner across teams including operations, technology, and analytics to ensure transformation efforts land smoothly and deliver measurable results. We’re looking for someone who is organized, people‑focused, and energized by complexity. You’re comfortable diving into the details, facilitating collaboration, and building trust with cross‑functional partners. You care about people, processes, and impact—and you’re ready to help us!

The Daily:

Lead Change Delivery on Key Initiatives % Time Spent on The Daily:

• Plan and execute change management activities for initiatives across technology, processes, and organizational transformation.
• Conduct change impact and readiness assessments to evaluate the scale of change and identify potential risk areas.
• Create stakeholder maps, training needs assessments, and communications strategies that support adoption and minimize disruption.
• Help define and refresh Standard Operating Procedures (SOPs), training materials, and workflow documentation as new systems and processes are introduced. Measure, Communicate & Improve
• Track adoption, engagement, and readiness metrics in partnership with the analytics team, and use that insight to refine change approaches.
• Develop internal communications, surveys, newsletters, and training materials to keep stakeholders informed and engaged throughout change rollouts.
• Support the development of a shared knowledge base for global content operations teams.

Cross‑Functional Partnerships:

• Work closely with technology, program management, operations, and the wider change team to align timelines, goals, and messaging.
• Act as a trusted point of contact for operational teams navigating change—bringing clarity, structure, and support throughout the journey. Contribute to the Evolution of the Change Function.
• Share learnings, templates, and best practices with the broader change team to help refine our approach.
• Provide feedback and insights that contribute to the continuous improvement of the GCO change management operating model.

The Essentials:

• > 5 years of experience in Change Management, Continuous Improvement or related roles.
• > 5 years of experience in Production, Post‑Production, Operations, Media, Broadcast and/or Streaming Distribution, strongly preferred.
• Methodologies and Frameworks: Strong knowledge of change management principles, methodologies, and tools
• Critical Thinking: Proven ability to think strategically, question assumptions, and approach problems from multiple angles to develop solutions
• Analytical Thinking: Strong experience in analyzing complex processes and data sets, with a track record of using data to drive process improvement decisions
• Communication Skills: Demonstrated expertise in preparing and delivering presentations to leadership, and in clear, concise documentation that effectively communicates complex information
• Time Management Skills: Exceptional organizational and time management skills, with the ability to manage multiple projects and deliverables in a fast‑paced environment
• Documentation: Demonstrated ability in producing and managing comprehensive documentation, including Change Management Plans, analysis, assessments, training, implementation and Communication Plans.
• Performance Indicators: Experience in using data to develop and monitor KPIs and OKRs to align change management efforts with strategic business objectives
• Global Team Collaboration: Experience working with global teams across multiple time zones, demonstrating the ability to manage diverse perspectives and drive consistent process improvement initiatives.
• Agility and Adaptability: Demonstrated ability to thrive in an environment of continual change, with comfort in navigating ambiguity, adapting to shifting priorities, and leading process improvements in a dynamic setting.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in a day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page (https://careers.wbd.com/global/en/accessibility) for instructions to submit your request.