Mainframe Support Analyst - z/OS Db2 Expert

BMC Software, Inc.; Jalisco; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software firm seeks a Technical Support Analyst in Mexico to provide high-quality support for BMC's mainframe solutions. You'll troubleshoot issues in z/OS and Db2 environments, collaborating with customers and internal teams. Ideal candidates bring 3-4 years' experience, strong customer service skills, and familiarity with mainframe tools. Join a diverse team where your authentic self is valued—apply if you're enthusiastic about technology and innovation!

Servicios

Supportive work culture

Career development opportunities

Diverse work environment

Formación

• 3-4 years of experience in a mainframe environment.
• Experience supporting production environments and troubleshooting complex issues.
• Familiar with mainframe tools and utilities.

Responsabilidades

• Provide technical support for BMC mainframe solutions.
• Collaborate with customers to troubleshoot issues.
• Install, configure, and test BMC products.

Conocimientos

Customer service

Problem-solving

Communication

Attention to detail

Technical expertise in z/OS and Db2

Herramientas

TSO

ISPF

REXX

Clist

Descripción del empleo

A leading software firm seeks a Technical Support Analyst in Mexico to provide high-quality support for BMC's mainframe solutions. You'll troubleshoot issues in z/OS and Db2 environments, collaborating with customers and internal teams. Ideal candidates bring 3-4 years' experience, strong customer service skills, and familiarity with mainframe tools. Join a diverse team where your authentic self is valued—apply if you're enthusiastic about technology and innovation!