Luxury Bell Desk Supervisor – Arrivals & Luggage

Four Seasons Hotels and Resorts; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A premier luxury hotel chain in Mexico, specializing in extraordinary guest experiences, is seeking a Bell Desk Coordinator. This role involves coordinating bell staff activities, ensuring impeccable service, and managing logistics for guest arrivals and departures. Candidates must be bilingual in Spanish and English and possess a strong background in luxury hospitality. Join a team committed to excellence and contribute to a welcoming atmosphere for all guests.

Servicios

Highly competitive salaries

Annual incentive plan for managerial roles

Complimentary Dry Cleaning for Employee Uniforms

In-house training workshops

Employee Service Awards

Formación

• Minimum two years experience in Front Desk or Rooms division roles.
• Experience in a luxury hotel or high-end hospitality environment is preferred.
• Cultural sensitivity and guest-centric mindset required.

Responsabilidades

• Coordinate daily activities of the bell staff team.
• Supervise compliance with service standards.
• Ensure proper handling and delivery of luggage.
• Assist in organizing internal and external transportation.
• Monitor cleanliness of lobby areas and entrances.
• Follow up on special guest requests.
• Train new staff on procedures.

Conocimientos

Fluency in Spanish and English

Communication skills

Attention to detail

Customer service orientation

Herramientas

Opera Software

Descripción del empleo

A premier luxury hotel chain in Mexico, specializing in extraordinary guest experiences, is seeking a Bell Desk Coordinator. This role involves coordinating bell staff activities, ensuring impeccable service, and managing logistics for guest arrivals and departures. Candidates must be bilingual in Spanish and English and possess a strong background in luxury hospitality. Join a team committed to excellence and contribute to a welcoming atmosphere for all guests.