Logistics Customer Service Representative I

CMA CGM; Cuautitlán Izcalli; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company is seeking a Customer Service Representative to manage communication and resolve inquiries for both internal and external clients. The ideal candidate has a Bachelor's degree in a relevant field, along with 1 to 2 years of logistics or customer service experience. This position offers opportunities for professional growth and is located in Cuautitlán Izcalli, Mexico. Competitive compensation and comprehensive benefits are provided.

Servicios

A Competitive Compensation Package

Comprehensive Health & Dental Benefits

Professional Development Opportunities

Continuing Education

Formación

• 1 to 2 years of experience in a related logistics or customer service role.
• Solid knowledge of warehousing and distribution processes.

Responsabilidades

• Provide outstanding customer service by addressing inquiries and resolving issues.
• Manage warehouse and distribution information flow accurately.
• Collaborate with cross-functional teams for logistics projects.
• Maintain communication with stakeholders for service level agreements.

Conocimientos

Interpersonal skills

Customer-oriented mindset

Organizational skills

Problem-solving abilities

Effective communication

Team collaboration

Results-driven focus

Educación

Bachelor's degree in International Relations, Administration, Logistics or related field

Descripción del empleo

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Key Responsibilities

• Provide outstanding customer service by effectively addressing inquiries and resolving issues for both internal stakeholders and external clients, ensuring satisfaction and ongoing collaboration.
• Apply and adhere to departmental policies, procedures, legal regulations, and compliance standards related to customer service and logistics operations.
• Manage warehouse and distribution information flow accurately, reviewing, compiling, developing, and analyzing data to support decision-making and reporting requirements.
• Collaborate closely within cross-functional teams to support the development, execution, and management of logistics projects and operational improvements.
• When applicable, participate in supervising staff skills development, performance evaluations, and making informed recommendations regarding personnel management to enhance team effectiveness.
• Maintain clear, consistent communication with all stakeholders to ensure all logistics activities align with customer expectations and service level agreements.

Experience and Qualifications

• Bachelor's degree in International Relations, Administration, Logistics, or a closely related field is required.
• 1 to 2 years of experience in a related logistics or customer service role within the supply chain or warehouse environment.
• Solid knowledge of warehousing and distribution processes to support operational activities efficiently.

Competencies and Skills

• Excellent interpersonal skills with the ability to build strong relationships, consult, and negotiate effectively.
• Customer-oriented mindset combined with strong organizational and proactive problem-solving abilities.High level of integrity, responsibility, and honesty when handling sensitive information and customer relationships.
• Demonstrated sense of urgency and effective communication skills to manage priorities and respond to customer needs promptly.
• Empathy and collaboration, working well within a team environment to achieve shared objectives.
• Results-driven focus, aiming to meet and exceed performance goals continuously.

Why Join Us?

At CEVA Contract Logistics Mexi, we foster an inclusive and supportive workplace culture where every team member’s contribution is valued. Joining our Warehouse Operations department means becoming part of a global leader in logistics, where your skills will be developed, and your efforts will directly impact our operational success and customer satisfaction. We provide opportunities for continuous learning, growth, and professional advancement.

If you are eager to contribute to a thriving logistics environment and enhance your career in customer service and operations, we encourage you to apply.

Benefits

• A Competitive Compensation Package Comprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview.