LM235:Invoicing Agent

FedEx Group; Apodaca; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Una empresa de logística internacional está buscando un candidato para procesar facturas, mantener registros y manejar quejas de clientes. Se requiere diploma de secundaria y dos años de experiencia en facturación. Debe tener excelentes habilidades de atención al cliente y comunicación. Se ofrece un ambiente de trabajo profesional en Apodaca, Nuevo León.

Formación

• Se requiere experiencia de dos años en facturación o cuentas por cobrar.
• Se requiere voz clara y articulada para la atención al cliente.

Responsabilidades

• Investigar y resolver consultas de clientes sobre fallos de servicio y problemas de facturación.
• Emitir créditos/débitos a cuentas de clientes según lo justificado.
• Verificar la exactitud de las facturas de los clientes y enviarlas.

Conocimientos

Excelentes habilidades de atención al cliente

Habilidades de comunicación oral y escrita

Tipeo ligero (35 WPM)

Educación

Graduado de secundaria o equivalente

Dos años de universidad en contabilidad o negocios

Herramientas

Microsoft Word

Hojas de cálculo

Descripción del empleo

Job Summary

Performs multiple duties in processing invoices; maintaining billing records; and ensuring customer complaints are handled professionally, timely, and in line with corporate policies.

Responsibilities

• Researches, resolves, and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Issues credits/debits to customer accounts as warranted.
• Assigns and updates account numbers in CHEERS.
• Maintains management and related departments updated on new, crucial and recurring problems.
• Verifies accuracy of customer invoices and mails them out.
• Keeps accurate, organized, and updated records of invoice registers, duties and taxes, airway bills, customer files, and all other related paperwork.
• Prepares cash receipts and bank deposits.
• Performs other related duties as required.

Qualifications

• High School Graduate/Equivalent.
• Two (2) Years of college in Accounting or Business preferred.
• Two (2) years experience in Billing or Accounts Receivable.
• Excellent customer service and communications skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and Spreadsheets experience is required.

How to Apply

• Currículum actualizado.
• Carta de intención.

Este archivo debe ser cargado en el sistema Workday, en el campo correspondiente al curriculum.

Importante

Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta."

Vigencia del Boletín

del 20 al 26 de Noviembre del 2025.

About FedEx

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.