LM009: Dispatcher

FedEx; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company in Mérida is seeking an operational role focused on managing courier dispatch, monitoring delivery routes, and handling customer inquiries. Candidates should have a Bachelor's degree, knowledge of city geography, and at least 18 months of experience in a similar position. This role offers competitive benefits and opportunities for growth.

Formación

• Minimum of eighteen months as Courier or Service Agent within FEC.
• Must have a valid driver's license and good driving record.

Responsabilidades

• Dispatches couriers for pickups and deliveries ensuring maximum efficiencies.
• Monitors and evaluates route loads to ensure balance of workload.
• Handles all customer incoming calls on pickup/delivery matters.

Conocimientos

Knowledge of city geography and traffic flow

Good communications skills written and verbal

Ability to lift 70 lbs

Basic English Skills

Educación

Bachelor degree/Equivalent

Proficiency in English (450 TOEIC points)

Descripción del empleo

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description

• Dispatches couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service.
• Monitors and evaluates route loads to ensure balance of workload, flexibility of workforce, reassignments, and to provide coverage in the event of breakdowns.
• Organizes pick-up/delivery requests for customers according to location and reroutes couriers when necessary.
• Handles all customer incoming calls on all pickup/delivery related matters.
• Communicates with station personnel or customers as to estimated time of arrival and other related questions or concerns.
• Remains knowledgeable on city geography and traffic flow so that directions to customer locations can be provided as needed.
• Maintains Station Ops. Manager updated regarding pertinent workforce and service conditions; provides service reliability and/or fleet adjustments.
• May be required to perform other duties as assigned.

Minimum Requirements

Minimum Education:

• Bachelor degree/Equivalent
• Proficiency in English (450 TOEIC points).

Minimum Experience

• A minimum of eighteen (18) months as Courier or Service Agent within FEC.

Minimum Required Skills

• Knowledge of city geography and traffic flow.
• Knowledge of FEC features of service.
• Must have a Valid Drivers License and good driving record.
• Good communications skills written and verbal.
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Basic English Skills.

Indicaciones para postulación interna al boletín

• Currículum actualizado
• Carta de intención
• Imagen del resultado vigente del examen TOEIC, con un puntaje mínimo de 450 puntos

Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación.

Este archivo debe ser cargado en el sistema Workday, en el campo correspondiente al currículum.

📌 Importante: Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta."

🗓️ Vigencia del boletín: del 13 al 19 de noviembre de 2025

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.