Leasing Specialist

Centurion; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A property management company is seeking a Client Support Specialist to assist with leasing and communication with prospective tenants. This remote role requires strong organizational skills and customer service abilities. Candidates must type over 40 words per minute and possess intermediate computer skills. The position is full-time with a pay range of $80-$120 MXN per hour, bi-weekly payments, and paid time off increases with tenure up to 22 days. Resumes in Spanish will not be considered.

Servicios

Paid time off

8 paid holidays each year

Formación

• 1+ years of industry or related experience.
• Must type 40+ words per minute.
• Ability to speak/read/write English required.

Responsabilidades

• Assist communication with prospective tenants.
• Manage tenant files and assist with leasing calls.
• Upload property videos to YouTube and Facebook.

Conocimientos

Organizational skills

Verbal communication

Written communication

Customer service

Herramientas

Tenant Tech

AppFolio

Zoom

Descripción del empleo

Client Support Specialist

Leasing Department

Administrative Duties

• This class specification lists the major duties and responsibilities and requirements of the job and is not all-inclusive.
• Employees may be expected to perform job-related duties other than those contained in this document.
• Marketing and Leasing of vacant rentals
• Coordinate and communicate with leasing team and other staff

Day-to-Day Responsibilities

• Communication with prospective tenants
• Assist with utilities for move-ins / move-outs
• Enter new properties and tenants into Tenant Tech & AppFolio
• Manage the tenant files
• Assist with leasing calls
• Assist with main office line calls
• Answer prospective tenants on live chats
• Upload property videos to YouTube and Facebook page
• Message tenants and remind them to sign lease renewals
• Marketing and advertising of listings
• Help with rental market rent range studies
• Update website listings
• Keep listings updated
• Prepare lease agreements
• Mail out confirmation notices to vacate for 30-day notices
• Schedule tenant viewings - assist with online showing software
• Collaborate to resolve potential issues that may occur
• Translate Spanish notes into English
• Track metrics for performance
• Work with different departments in the company to get answers
• Must be able to accomplish tasks with minimum supervision

Qualifications

• Strong organizational skills and attention to detail
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to understand and follow oral and written directions well
• Establish and maintain professional relationships with staff and customers
• Super reliable, responsible and proactive
• Must have an upbeat and positive attitude - great customer service!

Requirements

• Type 40+ WPM
• Intermediate computer skills
• Must be able to work from home in a silent space
• 1 or more years of industry or related experience
• Ability to speak / read / write English
• Fast internet connection (minimum 40Mb / s)
• Adequate computer (Desktop with larger screen preferred)
• Webcam for Zoom meetings
• Headset for Phone and Zoom calls and meetings

Job Posting Information

• 100% Remote
• This position is full-time / Monday - Friday 8am - 5pm PST (40 hours per week)
• Currently not offering benefits as IMSS or INFONAVIT
• 8 holidays paid each year
• Paid time off : After year 1, 12 days; after year 2, 14 days; after year 3, 16 days; after year 4, 18 days; after year 5, 20 days; after years 6-10, 22 days
• Pay rate based on experience on a range of $80-$120 MXN / hr, paid bi-weekly through direct deposit
• Resumes in Spanish will NOT be taken into consideration

Pay : $ - $ per hour