Learning & Development Project Manager

Percepta LLC; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global customer experience company seeks a Learning & Development Project Manager to oversee project documentation for customer experience centers. This remote role requires 2+ years in project management, strong communication skills, and proficiency with project management tools. Responsibilities include managing project plans, working with teams and clients, and ensuring timely project delivery. You will enjoy career support, an inclusive culture, and a competitive compensation package with bonuses.

Servicios

Career development support

Inclusive culture

Paid time off (PTO)

Wellness and healthcare benefits

Performance bonus opportunities

Formación

• 2+ years’ experience in a project management role leading global projects.
• Experience facilitating meetings and creating project plans.
• Comfortable working with senior and executive level management.

Responsabilidades

• Build and maintain master project documentation.
• Partner with internal teams and external clients.
• Support deployment of business goals and objectives.

Conocimientos

Project Management

Team Collaboration

Communication

Risk Management

Educación

BA/BS or equivalent relevant experience

Herramientas

MS Project

Asana

MS Office

Excel

Visio

Descripción del empleo

Learning & Development Project Manager

Your potential has a place here with TTEC’s award-winning employment experience. As a Project Management working remotely in Mexico City, you’ll be a part of bringing humanity to business.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all!

What You’ll be Doing

As the primary liaison overseeing projects at our customer experience centers, you’ll be the Learning & Development point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you’ll build plans, establish project deadlines, assign functional responsibilities, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.

You'll report to the Director of Learning & Development who is responsible for Project Management and department governance. You’ll contribute to the success of the business as you are the primary point of contact overseeing the various internal initiatives.

During a Typical Day, You’ll

• Build, manage and maintain master project documentation
• Partner with internal teams, senior executive level partners and external clients and vendors
• Communicate and document program requirements and status to clients, internal team members and other partners
• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
• Identify risk and mitigation, and elevate when necessary

What You Bring to the Role

• BA/BS or equivalent relevant experience
• 2+ years’ experience in a project management role leading the deployment of medium to large scale global projects
• Comfortable facilitating meetings and effectively completing project plans and deliverables for client‑facing, senior and executive level management
• Experience with project management and word processing software, spreadsheet, and flowcharting applications (MS Project, Asana, MS Office, Excel and Visio)
• Travel requirement: 25% – must have or be able to obtain a valid passport and be willing to travel internationally

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes… a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you.

Visit https://mybenefits.ttec.com/ for more information.

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

TTEC is a global company that helps customers build engaged, pleased, and profitable experiences powered by a combination of humanity and technology. We provide service for many of the world’s leading brands, engaging millions of customers every day.

TTEC is proud to be an equal‑opportunity employer where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and commit to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.