Leader Associate Team Lead Ii (Supervisor) - Integon

Integon; Tijuana; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading insurance provider in Tijuana is seeking a qualified candidate to lead and support a front-line team. The role includes managing team performance, conducting performance reviews, and identifying training needs. The ideal candidate will create a motivating and inclusive environment, effectively coach employees, and develop strategies to exceed customer expectations. A flexible working environment is offered where everyone can challenge the status quo and contribute to a greater good.

Formación

• 1 year of experience preferred.

Responsabilidades

• Conduct performance reviews, evaluate employee potential, and recommend promotions.
• Manage team performance and implement action plans.
• Identify training needs in sales/service processes.
• Support an inclusive work environment and resolve employee concerns.
• Provide coaching and feedback using effective techniques.
• Establish vision, mission messaging, and work procedures.
• Direct workflow and assign responsibilities according to unit goals.
• Develop strategies to meet unit goals and exceed customer expectations.
• Lead front-line employees and create a motivating work environment.

Descripción del empleo

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.

Key Responsibilities

• Conduct performance reviews, evaluate employee potential, and recommend employee promotions, merit increases, or terminations.
• Manage team performance, and make recommendations/implement action plans to help employees succeed.
• Identify and address training needs in all critical processes, procedures, and business rules including the most current and up to date sales/service processes depending on assigned team.
• Committed to creating and supporting an inclusive work environment and administering Human Resources guidelines and policies and resolves employee's issues and concerns regarding these policies.
• Effectively provide coaching, guidance, and feedback by practicing talk paths, expectation setting and sales techniques (when applicable).
• Establish/communicate vision and mission messaging, job performance standards, and work procedures.
• Direct workflow of unit and assign job responsibilities according to unit goals, including the management of demand and capacity to ensure an exceptional, personal, and effortless customer experience.
• Develop strategies and objectives directed toward meeting unit goals, handling and resolving customer escalations, and exceeding customer expectations.
• Manage and lead front-line employees (Allstate/vendor partners) by creating a highly motivated and rewarding work environment using guidance, feedback recognition, empowerment, listening, valuing diversity, and acting as a role model for others.

Experience

1 year of experience (preferred)

Supervisory Responsibilities

This job has supervisory duties.

At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.