Lead Guest & Trade Services - Regional Contact Center

Royal Caribbean Group; Xico; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading cruise line company is looking for a full-time Lead Guest & Trade Services in Xico, Mexico. The role focuses on maximizing sales opportunities, managing KPIs, and ensuring exceptional guest experiences. Responsibilities include stakeholder management, operational delivery, and continuous improvement within contact centers. Applicants should possess strong leadership skills and experience in sales performance management. The position offers a competitive compensation package and career development opportunities.

Servicios

Competitive compensation

Career development opportunities

Formación

• Strong leadership skills with a focus on maximizing sales and efficiency.
• Experience in managing KPIs and SLAs to drive performance.
• Excellent communication abilities to engage stakeholders effectively.

Responsabilidades

• Manage KPIs and work with suppliers to improve sales performance.
• Deliver updates and plans to the Leadership Team.
• Lead initiatives to enhance operational efficiencies.

Conocimientos

KPI Management

Sales Performance Improvement

Stakeholder Engagement

Leadership

Communication Skills

Descripción del empleo

A leading cruise line company is looking for a full-time Lead Guest & Trade Services in Xico, Mexico. The role focuses on maximizing sales opportunities, managing KPIs, and ensuring exceptional guest experiences. Responsibilities include stakeholder management, operational delivery, and continuous improvement within contact centers. Applicants should possess strong leadership skills and experience in sales performance management. The position offers a competitive compensation package and career development opportunities.