LatAm Delivery CX Program Lead

Uber; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology platform located in Mexico City is seeking a seasoned professional to enhance customer experience in their Merchant CX team. The role involves designing programs to improve service quality across the delivery journey and managing cross-functional teams to resolve operational inefficiencies. Ideal candidates will have over 5 years of program management experience, be fluent in English and Spanish, and possess strong analytical skills to influence decisions. This position blends operational excellence with a commitment to innovation in a dynamic environment.

Formación

• 5+ years in program management, preferably in Customer Experience or Operations.
• Experience managing a team and complex programs with measurable impact.
• Fluency in English and Spanish required.

Responsabilidades

• Design and execute customer experience programs across the Delivery journey.
• Identify operational gaps and drive cross-functional solutions.
• Own and refine CX policies ensuring consistency and scalability.

Conocimientos

Program management

Customer experience

Analytical skills

Cross-functional alignment

Bilingual (English and Spanish)

Educación

MBA or Master’s degree

Project or Program Management certification

Herramientas

SQL

Data analysis tools

Descripción del empleo

A leading technology platform located in Mexico City is seeking a seasoned professional to enhance customer experience in their Merchant CX team. The role involves designing programs to improve service quality across the delivery journey and managing cross-functional teams to resolve operational inefficiencies. Ideal candidates will have over 5 years of program management experience, be fluent in English and Spanish, and possess strong analytical skills to influence decisions. This position blends operational excellence with a commitment to innovation in a dynamic environment.