Label Operations Manager - The Orchard

Sony Music Entertainment Mexico; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading music distribution company is seeking a Manager, Solutions to enhance client experiences. This role requires strong problem-solving skills and effective communication in both Spanish and English. The Manager will oversee onboarding and operational queries, ensuring a positive client journey.

Servicios

Medical, dental, vision coverage

401K with employer matching

Voluntary benefits for mental health and pets

Investment in professional growth

Time off for winter recess

Formación

• Proactive problem solver with keen attention to detail.
• Effective communicator in Spanish and English.

Responsabilidades

• Serve as primary representative for Orchard’s administrative teams.
• Manage complex digital release set-ups and client product logistics.
• Focus on solution-based responses to client queries.

Conocimientos

Problem Solving

Communication

Multitasking

Attention to Detail

Educación

Experience with CRMs

Descripción del empleo

Our company is seeking aManager, Solutions to join our dynamic team. As the Manager, Solutions, you will work closely with both Orchard clients and internal teams, overseeing key elements of the client experience, and synthesizing interactions across Orchard’s internal departments. You will be responsible for providing a centralized, solutions based voice in support of the Relationship Management team and supervising the comprehensive onboarding process, focusing on a positive first experience for clients. In addition, you will ensure a continued, positive client experience around all operational questions and concerns. This is a highly responsible role that requires proactive problem solving skills, a keen eye for detail, and a love for all types of music.

What you'll do

• Serve as the primary representative of Orchard’s administrative teams (including legal, finance, and operations) to Orchard clients, addressing issues, gathering feedback, and advocating for client needs within the organization
• Main point of contact for questions pertaining to all operational functions across the organization, serving as a focal point of information and defining internal processes and procedures
• Work closely with relationship management and rights management teams verifying release metadata compliance and changes to release statuses, including deletions and pricing adjustments.
• Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign specified needs.
• Focus on clear, solution based responses to internal and external queries regarding client questions
• Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers
  Ability to handle high volume inbound needs from labels and ensure they are being addressed in a timely manner

Who you are

• Patient and empathetic
• Effective communicator on phone, email, and in person
• Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter
• Multitasker with supreme attention to detail, follow-through and effective prioritization
• Excellent verbal and written communication skills in both Spanish and English
• Prior experience with CRMs preferred, but not required

What We Give You

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

About The Orchard

The Orchard is a leading full-service music distribution company operating in 48 markets worldwide and servicing top global independent artists and labels. With cutting-edge operations and an unparalleled global team, The Orchard partners with clients to provide full scale solutions across a variety of verticals. Championed by an exceptional community of music lovers and experts, The Orchard empowers creators to grow and evolve in the dynamic, global industry.

The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.

The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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