Key Account Manager

APLAZO, S.A. DE C.V. APL200511RL7; Ciudad de México; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial solutions company in Mexico City is seeking a Key Account Manager to drive client relationships, revenue growth, and satisfaction. The ideal candidate will have at least 2 years of experience in sales or marketing and possess strong analytical skills with proficiency in Excel. The role requires excellent relationship-building skills, project management capabilities, and the ability to manage multiple accounts effectively. Knowledge of Spanish and English is essential.

Formación

• Minimum 2 years of relevant experience in sales, marketing or related fields.
• Proficient in data analysis tools to extract insights.
• Ability to manage multiple accounts efficiently.

Responsabilidades

• Manage a portfolio to increase sales volume and profitability.
• Build and maintain strong client relationships.
• Coordinate monthly business reviews and marketing campaigns.

Conocimientos

Data analysis

Commercial skills

Project management

Relationship building

Negotiation

Educación

Bachelor's degree in business, finance, marketing or related field

Herramientas

Excel

Asana

Descripción del empleo

At Aplazo, our mission is to empower financial_dims, opportunity and freedom, by connecting people and businesses in Latin America, through fair, simple, and transparent financial solutions, and we are looking for a Key Account Manager to help us get there.

Technology @ Aplazo also has a vision to be the most beloved and innovative tech organization in Latin America, so we are looking for technologists who are excited to be at the forefront of financial innovation and inclusion.

To be successful, you are expected to set a strong tone of leadership, team collaboration, attention to detail, and dedication to quality. You should be self‑motivated, proactive, excel at communication, empathetic, and driven to achieve. You also need to exude strong teamwork and collaboration skills, including the ability to mentor and be mentored.

Role’s Mission

As a Key Account Manager, our mission is to make our merchants love us, to develop and maintain strong client relationships, drive revenue growth, and ensure customer satisfaction. The primary goal is to serve as the main point of contact for clients, understand their needs and objectives, and provide tailored solutions to meet those needs working along with main areas in the company, such as sales, marketing, operations, and business analytics.

Key responsibilities

• Manage a portfolio with the aim of increasing sales volume, revenue and profitability
• Coordinate monthly business reviews with merchants
• Implement and track marketing campaigns
• Create a strategic alliance with our merchants
• Identify strategic growth opportunities
• Build key initiatives
• Monitor account performance daily
• Main decision makers about the relationship with our merchants
• Merchant retention
• Coordinate and support the operations team to assure the correct communication and execution of plans developed

Requirements

1. Data Analysis: Ability to analyze data and extract insights is crucial for identifying trends, opportunities, and challenges. Proficiency in Excel or other data analysis tools can help you analyze sales data, track keyOperatory indicators (KPIs), and create reports.
2. Product or Service Knowledge: A deep understanding of your company's products or services is important for explaining their features, benefits, and value proposition to clients. Stay updated on the latest industry trends and developments to provide inforeren recommendations to your clients.
3. Project Management: Handle multiple accounts simultaneously. Proficiency in project management tools like Asana to help you stay organized, track deadlines, and collaborate with cross‑functional teams.
4. Commercial Skills: Effectively engage with clients, sales and negotiation, relationship building, customer service, cross‑selling and upselling, market awareness. Organized and can effectively work with a sense of urgency. Tolerance for frustration, to work in a dynamic and constantly changing environment.

Experience

Must have:

• Developing commercial circuits, as well as coordinating the image, relationships, and closeness with key accounts.
• Proficiency in data analysis, interpretation, and utilization of insights to drive decision‑making and continuous improvement.

Years of experience: At least 2 years of relevant work in sales, marketing or related experience.

Technical skills

• Proficiency in Excel

Soft skills

• Relationship building
• Teamwork
• Social skills
• Negotiation
• Problem‑solving
• Customer service
• Time management and organisation
• Strong presentation skills
• Handle multiple accounts simultaneously
• Proactive Support

.print Academic background (studies or certifications): Bachelor's degree in business, finance, marketing, or a related field is often preferred.

Nice to have

• SQL
• Retail experience
• Familiarity with digital marketing strategies, such as search engine optimisation (SEO), content marketing, social media marketing, and e‑mail marketing, can be beneficial in understanding clients' marketing needs and providing relevant solutions.

Languages

• Spanish
• English (Advanced)

Personal data collected during the recruitment process will be processed in accordance with the Privacy Notice of Aplazo, S.A. de C.V. (“Aplazo”), available at our Privacy and Policy Notice.

Aplazo does not discriminate on the basis of race, religion, skin colour, sex, gender, age, ethnic or national origin, marital status, disability, social or economic status, sexual preferences, or any other condition or characteristic. Selection is based solely on the qualifications and merits of the candidates.