Junior SMB Customer Success & Adoption Specialist

Restaurant365; Pachuca; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software platform for restaurants is seeking a Customer Success Manager to guide SMB customers in adopting the Restaurant365 platform. This entry-level role focuses on ensuring customers achieve measurable outcomes through both digital and personalized engagement. Ideal candidates should have 2+ years of B2B customer-facing experience, possess strong communication skills, and be confident in virtual presentations. The position is based in Mexico and offers an opportunity to enhance customer experiences through innovative technology.

Formación

• 2+ years of B2B customer-facing experience in Customer Success, Onboarding, Account Management, or Training.
• Excellent communication, presentation, and interpersonal skills.
• Confident in conducting virtual meetings and presenting to customers.

Responsabilidades

• Guide SMB customers through the adoption process.
• Conduct training sessions and webinars for customers.
• Meet with customers for account reviews and provide actionable recommendations.
• Identify at-risk accounts and opportunities for improvement.

Conocimientos

B2B customer-facing experience

Communication skills

Presentation skills

Interpersonal skills

Organizational skills

Herramientas

Salesforce

Gainsight

HubSpot

Intercom

Descripción del empleo

A leading software platform for restaurants is seeking a Customer Success Manager to guide SMB customers in adopting the Restaurant365 platform. This entry-level role focuses on ensuring customers achieve measurable outcomes through both digital and personalized engagement. Ideal candidates should have 2+ years of B2B customer-facing experience, possess strong communication skills, and be confident in virtual presentations. The position is based in Mexico and offers an opportunity to enhance customer experiences through innovative technology.