Junior IT Service Desk Specialist

The Scotts Miracle-Gro Company; Tijuana; Presencial; MXN 460,000 - 645,000; Jornada completa

Descripción de la vacante

A major gardening products company in Tijuana is seeking an IT Service Desk Agent I to provide frontline technical support, troubleshoot hardware and software issues, and manage incidents for users. The ideal candidate should possess a high school diploma and basic troubleshooting skills, with proficiency in ServiceNow preferred. Join a dynamic team dedicated to user satisfaction and efficient service delivery.

Formación

• 0 - 2 years of experience preferred.
• 1 - 2 years experience in an IT Service Desk or related role.

Responsabilidades

• Provide first-line technical support to end-users.
• Troubleshoot and resolve hardware and software issues.
• Monitor and track the resolution progress of incidents.

Conocimientos

Basic troubleshooting skills

Effective collaboration skills

Advanced English communication

Educación

High School (HS) or General Equivalency Diploma (GED)

CompTIA A+

CompTIA Security+

Herramientas

ServiceNow

Descripción del empleo

A major gardening products company in Tijuana is seeking an IT Service Desk Agent I to provide frontline technical support, troubleshoot hardware and software issues, and manage incidents for users. The ideal candidate should possess a high school diploma and basic troubleshooting skills, with proficiency in ServiceNow preferred. Join a dynamic team dedicated to user satisfaction and efficient service delivery.