Jr. Customer Support Specialist - Portuguese & English Required - Onsite in Guadalajara, MX

TeamViewer GmbH; Las Varas; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading remote connectivity software company is seeking a Jr. Customer Support Specialist fluent in Portuguese and English. This onsite position in Guadalajara requires providing Level 1 technical support to end-users, assisting with billing, and ensuring high customer satisfaction. Ideal candidates should have a high school diploma or GED, customer service experience, and technical knowledge of IT systems. Health benefits, team-building events, and a dynamic workplace culture are offered.

Servicios

Health Benefits

Quarterly team-building events

Casual dress code

Snacks and soft drinks

Formación

• 1+ years of work experience in a call center or customer care role.
• Excellent oral and written communication skills in both Portuguese and English.
• Advanced knowledge of Windows operating systems.

Responsabilidades

• Provide Level 1 technical support to end-users.
• Assist clients with billing and service delivery.
• Conduct online demonstrations of software functionalities.

Conocimientos

Fluency in Portuguese

Fluency in English

Technical knowledge of IT

Customer service experience

Educación

High School diploma or GED

Associate or Bachelor’s degree (preferred)

Herramientas

Windows® operating systems

MS Office software

Descripción del empleo

Jr. Customer Support Specialist - Portuguese & English Required - Onsite in Guadalajara, MX

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting‑edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

As a member of the Customer Support team, you will provide Level 1 technical support to end‑users and assist with billing; working with clients to ensure the successful delivery of services.

Promote and maintain a high quality, professional, service‑oriented company image through outstanding delivery of customer satisfaction objectives.

• Answer user questions in the area of setup, product functionality and other topics (i.e., administrative questions following their purchase via phone and email).
• Conduct online demonstrations to explain software functionalities to existing customers as needed.
• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software.
• Determine potential for sales opportunities and forward sales leads to the responsible teams.
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery.
• Follow up on outstanding service issues to ensure customer success.

Qualifications

• High School diploma or GED.
• Associate or Bachelor’s degree in a relevant field or equivalent work experience is preferred.
• 1+ years prior work experience in a high‑volume call‑center or customer‑care role is highly preferred.
• Excellent oral and written fluency in Portuguese & English (mandatory).
• Advanced knowledge of Windows® operating systems is required.
• Intermediate knowledge of MS Office software is required.
• High level of IT and technical knowledge with interest in the IT field.
• French language is an added plus.

Additional Information

Please note this is an ON‑SITE position: Av Adolfo Lopez Mateos 2405 Col. Providencia. (IN OFFICE POSITION / NO REMOTE).

Grab the opportunity to provide active input on a fast‑growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.

It’s all about the team: become part of a community that values respect, support and open feedback.

Our teams collaborate and work with each other towards a common goal.

We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.

Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth.

Benefit from learning opportunities – internal & external.

Health Benefits: major medical expenses services / Life insurance.

Parking at the Midtown Plaza.

Quarterly team‑building events, and companywide “All Hands” meetings.

Snacks and soft drinks / occasionally free lunches.

Open‑door policy and casual dress code.

We celebrate diversity as one of our core values. Join c‑a‑r‑e and lead change initiatives together with us!

TeamViewer is an equal‑opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C‑A‑R‑E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.