(IT) -Technical Support Specialist L1/L2 – Remote / Freelance

RH Aliats; Ciudad de México; Híbrido; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A global IT consulting firm is seeking an experienced IT Support Specialist (Level 1/2) to provide remote support from anywhere in Mexico. You will troubleshoot and maintain systems, support Microsoft 365 and cloud applications, and deliver excellent customer service. Candidates should have proven IT support experience, especially in networking and VoIP systems.

Formación

• Proven experience in IT support roles (Level 1 and 2).
• Familiarity with Microsoft 365 and Google Workspace.
• Ability to troubleshoot network issues.

Responsabilidades

• Provide front-line IT support to international clients.
• Troubleshoot and maintain IT infrastructure.
• Administer Microsoft 365 and SaaS applications.
• Support VoIP systems and video conferencing tools.
• Ensure accurate ticket management.

Conocimientos

Technical support

Troubleshooting

Customer service

Network configuration

Microsoft 365 Administration

VoIP systems

Descripción del empleo

Overview

AnAustralian boutique IT consulting and software development firmis seeking an experiencedIT Support Specialist (Level 1/2)to join their global team. This is a100% remote freelance position, open to candidates based anywhere in Mexico.

The role involves providing front-line support across systems, networks, and applications, ensuring timely resolution of technical issues while delivering excellent customer service.

Responsibilities

• Provide Level 1 and 2 IT support to a diverse international client base.
• Troubleshoot, configure, and maintain IT infrastructure (LAN/WAN, switches, servers, cloud services).
• Administer and support Microsoft 365, Google Workspace, and SaaS applications.
• Configure and support VoIP systems, PABX, and video conferencing tools.
• Coordinate with internal teams and third-party vendors to resolve or escalate incidents.
• Deliver user training and create documentation for processes and configurations.
• Ensure accurate ticket management, logging, and reporting.