IT Support Technician

Atos SE; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global leader in digital transformation is seeking an experienced candidate for an on-site position in Monterrey, Nuevo León, to provide advanced technical support for desktop environments. You will analyze and resolve complex technical issues, collaborate with various teams, and maintain documentation. Ideal candidates have over 3 years of experience in desktop support and strong communication skills. The company offers competitive Mexican legal benefits, including insurance and bonuses.

Servicios

Mexican Legal benefits

Savings fund

Major Medical Insurance

Life insurance

Food vouchers

Attendance bonus

Vacation bonus

Christmas bonus

Formación

• 3+ years of experience in desktop technical support.
• Ability to work independently on complex technical tasks.
• Strong collaboration and communication skills.

Responsabilidades

• Analyze, diagnose, and resolve complex issues with desktop computers and software.
• Provide technical input to develop optimal desktop solutions.
• Act as a liaison between users and IT.
• Coordinate technical work orders for installations and changes.

Conocimientos

Desktop technical support

Problem-solving

Collaboration

Communication skills

Advanced English proficiency

Descripción del empleo

On-site position in Saltillo, Coahuila

Job in a nutshell:

In this role, you will deliver advanced technical support and coordination for desktop environments, including hardware, software, and remote access technologies, ensuring efficient and timely service delivery.

What will you be doing:

• Analyze, diagnose, install, and resolve complex issues related to desktop computers, operating systems, application software, hardware, and remote access technologies.
• Provide technical input to the Desktop Services team and assist in selecting appropriate tools and techniques for optimal service delivery.
• Work independently to design and implement desktop solutions that meet business unit requirements.
• Act as a technical liaison with user groups and IT partners, ensuring effective communication among users, vendors, and consultants.
• Partner with business units to understand the impact of support issues and align solutions with business needs.
• Lead project analysis, design, coordination, and planning for all technical components of desktop-related projects.
• Coordinate schedules and technical work orders for contracted labor handling installations, moves, adds, and changes.
• Maintain technical documentation of hardware/software changes and update inventory records.
• Update and close trouble tickets and service requests promptly.
• Demonstrate creativity and initiative in problem-solving.

Requirements:

• 3+ years of experience providing desktop technical support, including hardware, software, and remote access technologies.
• Strong ability to work independently and manage complex technical tasks.
• Excellent collaboration and communication skills.
• Advanced English proficiency.

Our benefits:

• Mexican Legal benefits plus benefit above the law:
• Savings fund
• Major Medical Insurance (Including Dental, Visual, Telemedicine, others might apply)
• Life insurance
• Food vouchers
• Restaurant vouchers
• Attendance bonus
• Vacation bonus
• Christmas bonus (Number of days above the law)

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.