IT Support Engineer – Java

AutoZone Business and Technology Store Support Center; Chihuahua; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology services provider in Chihuahua is looking for a NOC Systems Specialist to monitor and improve production environments. The role requires expertise in cloud infrastructure and Kubernetes, along with problem-solving skills. Candidates should have a Bachelor's degree in IT and experience in production monitoring. This position involves working in shifts to support applications hosted in hybrid cloud environments.

Formación

• 2-3 years experience in NOC operations.
• Experience with Java and cloud management.
• Hands-on with Kubernetes.

Responsabilidades

• Monitor production environment and troubleshoot issues.
• Create processes for Level 1 and Level 2 production issues.
• Train team members on cloud technologies.

Conocimientos

Cloud infrastructure management

Kubernetes for container orchestration

Scripting language (Bash)

Problem-solving skills

Communication skills

Educación

Bachelor’s degree in information technology

Herramientas

Dynatrace

GitLab CI/CD

Descripción del empleo

Position Summary

As a Network Operations Center (NOC) Systems Specialist, you will be responsible for monitoring production environment, analysing production issues/alerts, identifying the root cause of the issue, resolving L1 issues. You will also collaborate with cross-functional teams to improve NOC standard operating procedures, train the team members on resolving alerts/issues related to applications hosted in cloud and On-Prem.

Key responsibilities

• Review and understand application architecture in hybrid cloud environment
• Work with the application development teams to onboard NOC for production environment
• Monitor production environment
• Create and Implement application Level 1 and Level 2 production issues resolution process
• Monitor, troubleshoot issues, and resolve Level 1 and Level 2 production issues.
• Work in shifts (24X7) to monitor batch jobs and applications hosted in hybrid cloud in production environment.
• Stay up to date with industry best practices and emerging technologies to continuously improve NOC operations.
• Train other team members on different cloud technologies and resolving the issues/alerts

Requirements

• Requires 2-3 years of experience based on consistently demonstrated capabilities
• Experience in working with Java
• Experience in cloud infrastructure management.
• Hands-on experience with Kubernetes for container orchestration.
• Understanding of CI/CD tools, with a focus on GitLab CI/CD.
• Understanding of Batch jobs, Linux systems and networking
• Moderate fluency in at least one scripting language such as Bash or equivalent
• Knowledge of networking fundamentals including TCP/IP, traffic analysis, common protocols, and network diagnostics
• Experience in troubleshooting using Dynatrace
• Excellent problem-solving and communication skills.
• Ability to work effectively in a collaborative, cross-functional team environment.

Education/ Experience

• Bachelor’s degree in information technology, MIS, Computer Science or related field required
• Experience in production environment monitoring and resolving Level 1 and Level 2 issues related to Applications/services hosted in on-prem and public cloud infrastructure (preferably Google Cloud)
• Experience in identifying the issue root-cause of the issue using Dynatrace
• Experience in setting and documenting technology standards for a production support organization