It Supervisor

Inspired; Monterrey; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global premium education provider in Monterrey is seeking an experienced IT Supervisor to join their team. The role includes providing technical support to staff and students, managing IT operations, and ensuring compliance with security regulations. Ideal candidates possess a bachelor's degree in IT, have experience in a similar role, and are proficient in English. Additional certifications such as Apple Certified Support Professional are desirable. Join us in delivering top-notch education at AIM!

Formación

• Bachelor's degree in information technology or a related field.
• At least 1 year of experience as an IT support engineer or similar role.
• Proficiency in verbal and written English required.

Responsabilidades

• Provide technical support to staff, teachers, and students.
• Configure and deploy accounts and devices.
• Maintain inventories of hardware and software.
• Assist with the installation of new technology.
• Ensure compliance with data protection regulations.

Conocimientos

Troubleshooting skills

Analytical skills

Interpersonal skills

Apple devices management

Communication skills in English

Educación

Bachelor's degree in information technology or related field

Herramientas

Apple Certified Support Professional

CISCO Certification

CompTIA

Descripción del empleo

Inspired Education is the leading global group of premium schools, with a portfolio of 119 premium private schools in 27 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 85,000 students receive a world‑class learning experience from Kindergarten to Year 13. Founded in **** by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In ****, Inspired was recognised by Beauhurst as one of the UK's top 10 highest‑value private companies.

Role Summary

• The American Institute of Monterrey (AIM), a member of the prestigious global group Inspired, stands out as a leader in high‑quality education in Mexico.
• With over 50 years of experience, AIM is recognized locally, nationally, and internationally for its academic excellence, innovative approach, and strong commitment to values and student well‑being.
• The school operates three state‑of‑the‑art campuses in exclusive areas of Monterrey, serving students from ages 2 to 18.
• AIM offers its students a truly global educational experience, integrating best practices from various international curricula with outstanding programs in fine arts and competitive sports.
• This unique approach, supported by the i‑Pal Systems educational philosophy, prepares students to excel in their future challenges and ambitions, establishing AIM as a top institute in the premium school sector.
• We invite you to become part of our team and contribute to our continued success with passion and excellence as IT Supervisor in Campus Chipinque.

Key Responsibilities

• Technical Support and User Assistance: Provide technical support to staff, teachers, and students, including troubleshooting hardware, software, and connectivity issues, as well as managing accounts and assisting parents if necessary.
• Standard IT Operations: Configure and deploy accounts and devices, install and repair software and hardware, manage technology equipment and assets, and perform preventative maintenance to ensure proper functioning.
• IT Administration: Maintain inventories of hardware and software, document procedures and resolutions, prepare reports for regional management, and keep the workspace clean and professional.
• IT Projects and Initiatives: Assist with the installation of new technology, collaborate on infrastructure projects and evaluate hardware/software, and handle ad‑hoc projects and tasks.
• Training and Collaboration: Participate in meetings and events, provide training on technology tools, act as a liaison between users and the IT department, and collaborate on data center management and technological improvements.
• Compliance and Security: Ensure compliance with data protection regulations and school policies, maintaining confidentiality and security of information.

The Ideal Candidate Will Have

• Bachelor's degree in information technology, computer technology, or a similar field.
• At least 1 year experience as an IT support engineer or similar role.
• Within the Education industry is a big plus.
• Verbal and written English proficiency is required.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Good interpersonal skills and the ability to work with technical and non‑technical personnel.
• Expertise in Apple devices management and configuration is highly desirable but not mandatory.
• ITIL Foundation.
• Google IT Support Professional.
• Apple Certified Support Professional (ACSP).
• CISCO Certification.
• CompTIA.
• Certified Information Systems Security Professional (CISSP), or equivalent, are very preferred but not mandatory.

Safeguarding Statement

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre‑employment background checks will be undertaken before any appointment is confirmed.