IT Specialist

Bitso; A distancia; MXN 537,000 - 896,000; Jornada completa

Descripción de la vacante

A leading cryptocurrency platform in Mexico is seeking an IT Specialist to support software and hardware functionality for employees. This role requires 4+ years of IT Operations experience and strong troubleshooting skills. Responsibilities include providing technical assistance, monitoring system health, and maintaining documentation. A remote-first work environment with unique benefits like unlimited paid time off and employee stock options is offered. Candidates passionate about crypto and diversity are encouraged to apply.

Servicios

Unlimited paid time off

Employee Stock Option program

Premium health, dental and life insurances

Monthly stipend for gym memberships and more

Formación

• 4+ years of experience in an IT Operations or IT Support role.
• Strong oral and written communication skills.
• Excellent software and hardware troubleshooting skills.

Responsabilidades

• Provide technical support to employees on IT issues.
• Monitor the health of laptop and desktop systems.
• Maintain and update technical documentation in Confluence.

Conocimientos

IT Operations

Technical Support

Troubleshooting

Communication

Remote Desktop Support

Scripting

Documentation

Jira

Google Workspace

MacOS and Windows

Herramientas

Slack

Office 365

MDM/UEM

Descripción del empleo

To find your dream job, we encourage you to read the full description of the opportunity you want to apply for. Some jobs might have similar role names, but they are actually different!

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

As an integral member of the IT Operations team, your role as an IT Specialist professional is crucial in maintaining the functionality and accessibility of the company's computer software and hardware for all employees. Your primary responsibilities include providing technical support to employees, monitoring and maintaining laptop and desktop computer systems, installing and configuring hardware and software, and resolving technical issues promptly. In this position, you will be responsible for implementing and enforcing IT policies and procedures, encompassing essential areas such as asset management, software and hardware troubleshooting, planning, maintenance, and configuration management. Collaboration with the Information Security team is essential to ensure that IT policies and procedures align with the company's security policies and regulatory requirements.

Reports To

IT End User Services Manager

Who You Are

• 4+ years of experience in an IT Operations or IT Support role.
• Strong oral communication skills to gather information from employees and explain technical concepts in simple language.
• Strong written communication skills to create and update technical documentation.
• Slack, MDM/UEM (preferably Endpoint Central and Kandji), Office 365, experience.
• Google Workspace for Business Configuration Experience.
• Excellent software and hardware troubleshooting and problem-solving skills.
• Strong MacOS and Windows configuration and troubleshooting skills.
• Proficient at IT Service Desk and Remote Desktop Support.
• Basic scripting experience in Bash, Python, Perl, or PowerShell.
• Skilled with industry-standard software and hardware management tools.
• Fluent in English, with excellent verbal and written communication skills, and skills to create and update technical documentation.
• Familiarity with IT Service Desk platforms (e.g., Jira) and remote desktop support.

Nice to have

• Identify & Access Management experience

What You Will Do

• Serve as the first point of contact for employee’s software/hardware requests and technical assistance.
• Perform remote troubleshooting and software installation.
• Escalate issues to the next level of support when necessary.
• Resolve tickets according to the established SLA’s.
• Maintain and update technical documentation in Confluence.
• Improve current processes with automation and scripting.
• Gather and analyze data to diagnose problems and fix technical issues.
• Manage and monitor laptop and desktop computer systems health.
• Manual and automated patch Management and software deployments.
• Change configurations, settings, and permissions to fix computer issues.
• Update employees on the status of their service requests.
• Log all service requests and update Jira tickets as needed.
• Execute IT Asset management activities.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

Self-Management: We look for individuals who can independently manage their work, career, and professional development.

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!