IT HR Analyst

O-I Glass; Ciudad de México; Presencial; MXN 400,000 - 700,000; Jornada completa

Descripción de la vacante

A multinational glass manufacturing company is seeking an IT HR Analyst to provide technical support for HR applications like Kronos and SAP HCM. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in technical support, alongside strong communication skills. This role is essential for ensuring HR operations and user satisfaction.

Formación

• Minimum 2 years of experience in technical support to users, ideally in the Human Resources area.
• Knowledge of ITIL is desirable.
• Languages: English level B1 (intermediate).

Responsabilidades

• Provide technical and functional support to Human Resources applications and systems.
• Ensure proper functioning and user satisfaction for HR applications.
• Focus on critical applications such as Kronos, SAP HCM, and payroll databases.

Conocimientos

Strong communication and customer service skills

Ability to work in a team and under pressure

Analytical and problem-solving skills

Proactive and service oriented

Educación

Bachelor's degree in Systems, Informatics, or related field

Herramientas

Kronos 8.1

SAP HCM

SQL Server

Oracle

Descripción del empleo

Overview

About O-I

We are reimagining the glassmaking process, we are not afraid to push boundaries as we transform an industry that has manufactured glass in nearly the same way for over 100 years. We threw away the play book and went about designing and implementing new technology, innovating processes and bringing new benefits to our customers. This is just the beginning as we expand our offering and implement future technologies across our operations. We are part of O-I, who with 25,000+ employees and an unparalleled footprint spanning 70 plants in 20 countries, provides us with the opportunity to make an impact on a global scale.

Role

The IT HR Analyst is a key professional responsible for providing technical and functional support to Human Resources applications and systems, ensuring their proper functioning and user satisfaction. Their main focus will be on critical applications such as Kronos, SAP HCM, payroll and related databases, guaranteeing the continuity of HR operations and the availability of information.

Qualifications

Education: Bachelor's degree in Systems, Informatics, or related field.

Experience: Minimum 2 years of experience in technical support to users, ideally in the Human Resources area.

Skills:

• Strong communication and customer service skills.
• Ability to work in a team and under pressure.
• Analytical and problem-solving skills.
• Proactive and service oriented.

Knowledge:

• Knowledge and experience in the use of Kronos 8.1 and SAP HCM (HR modules).
• Knowledge of databases (SQL Server, Oracle or others).
• Knowledge of ITIL (desirable).
• Languages: English level B1 (intermediate).