IT Helpdesk Technician — ServiceNow & Windows Expert

Corning Inc.; Reynosa; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Corning Inc. is seeking an IT Helpdesk or Service Desk professional to join their team in Reynosa, Mexico. This role involves providing technical support for IT devices, managing tickets, and ensuring compliance with company procedures. Ideal candidates will have a degree in IT and a minimum of 2 years of relevant experience. This position offers a comprehensive benefits package and opportunities for career growth.

Servicios

100% company-paid pension benefit

401(k) plan with company matching contributions

Medical, dental, and vision benefits

Company-wide bonuses and recognition program

Formación

• Minimum of 2 years of IT Helpdesk or Service Desk experience.
• Must be fluent in English, with the ability to read, write, and comprehend.
• Experience resolving Outlook issues and troubleshooting Windows.

Responsabilidades

• Respond to user calls, chats, and tickets promptly.
• Manage tickets effectively using ServiceNow.
• Maintain communication with users regarding ticket status.

Conocimientos

Customer service experience

Strong technical abilities

Strong organization and planning skills

Interpersonal skills

Fluency in English

Educación

Bachelor or technical (TSU) degree in IT or related areas

Herramientas

ServiceNow

Microsoft O365

Cisco VPN

LogMeIn

Citrix

Descripción del empleo

Corning Inc. is seeking an IT Helpdesk or Service Desk professional to join their team in Reynosa, Mexico. This role involves providing technical support for IT devices, managing tickets, and ensuring compliance with company procedures. Ideal candidates will have a degree in IT and a minimum of 2 years of relevant experience. This position offers a comprehensive benefits package and opportunities for career growth.