IT Help Desk

Equivity; Ciudad Juárez; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology company is seeking a Customer Support and Operations Administrator in Ciudad Juárez, Mexico. The ideal candidate will thrive in a dynamic environment, providing user support and managing documentation while assisting in various operational tasks. This role offers a competitive salary, professional development opportunities, and the potential for remote work after training.

Servicios

Competitive salary

Opportunities for professional development

Paid online English courses

Enjoyment of proportional vacation days

Formación

• Bachelor's degree in Business, IT, or a related field preferred.
• Professional English proficiency (written and spoken).
• Experience with Google Workspace, Microsoft Office, and CRM/project management tools.
• Ability to maintain confidentiality and handle sensitive information professionally.

Responsabilidades

• Respond to user inquiries in a friendly, professional manner.
• Maintain and update user accounts, user database, contracts, and service agreements.
• Provide basic IT support to users.
• Help manage documentation and guides for customers.
• Assist with basic financial tasks.
• Organize digital records and maintain business documents.

Conocimientos

Professional English proficiency

Basic IT troubleshooting

Experience with Google Workspace

Experience with Microsoft Office

Experience with CRM/project management tools

Educación

Bachelor's degree in Business, IT, or a related field

Descripción del empleo

Summary of the role

If you hate inefficiency, thrive on solving tough problems fast, and want your work to directly support first responders in their most critical moments, this role is for you. We’re building a secure communications app that keeps public safety agencies connected when it matters most — and we need someone relentless, focused, and ready to push limits.

You’ll be a key part of a growing technology business, helping users, keeping systems updated, and making sure everyday tasks run smoothly.

This is a perfect role for someone who likes a balance of customer support, light tech troubleshooting, and business administration — no two days are exactly the same!

What You'll Do

• Customer Success & Support
• Respond to user inquiries in a friendly, professional manner.
• Maintain and update user accounts, user database, contracts, and service agreements.
• Provide basic IT support to users (e.g., account access, general troubleshooting).
• Help manage documentation and guides for customers.
• Operations & Administration
• Assist with basic financial tasks.
• Organize digital records and maintain business documents.
• Help keep our day-to-day operations running smoothly across different areas of the business.
• Play a key role in different projects with high impact to our growing company.

Skills & Requirements

• Bachelor's degree in Business, IT, or a related field preferred.
• Professional English proficiency (written and spoken).
• Experience with Google Workspace, Microsoft Office, and CRM/project management tools.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Basic IT troubleshooting knowledge

What We Offer

• Salary: Competitive (MXN $22,000–$25,000/month).
• Schedule: Monday–Friday, 6 AM–3 PM Pacific Time.
• Ticket answering: Saturday-Sunday, each ticket will be paid at a 30-minute hourly rate.
• Opportunities for professional development.
• Remote after completing training (will be determined by performance)
• Paid online English courses.
• Enjoyment of proportional vacation days!