It Digital Workplace Support Technician

Essity; Xico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading health and hygiene company is seeking an IT Support Analyst in Xico, Veracruz. This role focuses on providing 1st line support to internal customers globally while contributing to customer satisfaction. Candidates should have 1 to 2 years of experience in IT service support, fluency in English and Spanish, and the ability to deliver quality service quickly. This position offers opportunities for professional growth in a flexible and collaborative environment.

Servicios

Competitive benefits

Learning opportunities

Supportive work environment

Formación

• 1 to 2 years experience in IT service support, ideally in a global organization.
• Experience providing remote and phone-based support is mandatory.
• Ability to communicate effectively with customers and stakeholders.

Responsabilidades

• Provide 1st line IT support to internal customers globally.
• Train and educate users on IT workplace and collaboration tools.
• Process and take ownership of incoming customer tickets.

Conocimientos

Fluent in both English and Spanish

Customer-oriented

Communication & interpersonal relationship skills

Self-driven and team player

Technical support knowledge (hardware/software, Office 365, Active Directory)

Delivering quality and speed

Descripción del empleo

IT Support Analyst - English

Introduction

Are you passionate about technology and customer service?

Are you looking for an environment where your positive attitude and eagerness to learn are valued just as much as your technical knowledge?

This is your opportunity to grow within a global, diverse, and collaborative team, where every day is a chance to make a difference!

About the Role

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace.

We're always looking for ways to improve our products and ourselves.

If this is you, we'd love to talk.

What You Will Do

• Executing primarily 1st line IT support within the scope of Digital Workplace, to all internal customers globally
• Contribute to customer satisfaction and continuous efficiency improvements
• Needs to communicate effectively with customers and key stakeholders
• Local Support in collaboration with 2nd level IT teams
• Execute and cooperate close with other IT support teams
• User administration and AD Tasks
• Processing and taking ownership of tickets from customers, be able to reassign ticket to the appropriate groups when necessary
• Train and educate users in relation to IT workplace and collaboration tools
• Work according to processes Incident, Request, and Problem Management
• Follow internal IT audit requirements
• Follow KPIs relative to mission responsibility

Who You Are

• Fluent in both English and Spanish
• 1 to 2 years Experience from IT service support, preferably in a global organization working across sites collaborating within own team and supporting stakeholders and customers
• Remote and phone-based support experience (mandatory)
• Self-driven and team player
• Customer oriented
• Communication & interpersonal relationship skills
• Delivers with quality and speed
• Embrace and live our Beliefs and Behaviors - Care, Courage, Collaboration and Commitment- Knowledge in technical support (hardware / software, Office 365, Active Directory, ticketing systems)

What We Can Offer You

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do.

Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment.

As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere.

Innovate for Good

Excel Together

Be You with Us

Why Essity?

At Essity, your professional development is a priority.

We offer a flexible, safe, and diverse environment where your authenticity is welcome and your growth is supported by committed leaders.

Enjoy competitive benefits, learning opportunities, and the chance to make a positive impact on people's lives and the planet.

Join us and make a difference!

InnovateForGood #ExcelTogether #BeYouWithUs #DigitalSupport #ITTalent #SantaFe #ProfessionalGrowth #Diversity #Inclusion

Essity-MX

Application End Date

17 dic

Job Requisition ID

: Essity