IT Business Systems Sr Analyst

Solera; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global software company in Mexico City is seeking a Sr. IT Programmer/Systems Analyst ERP to join their E-Business Support team. The role involves providing systems and business development support for Oracle EBS ERP systems. Candidates should have a Bachelor/master’s degree and at least five years of experience in Oracle Apps technical. The position focuses on incident management and requires collaboration with teams across the globe.

Formación

• At least five years of solid experience in Oracle Apps technical.
• Knowledge of incident management and root cause analysis.
• Experience in working with DBAs and systems architects.

Responsabilidades

• Serve as the functional expert of Oracle EBS ERP systems.
• Support incident management and problem resolution.
• Create and maintain system documentation.

Conocimientos

Oracle Apps technical

SQL Query Knowledge

BI Publisher Development/Customization

Educación

Bachelor/master’s degree with a technical background

Descripción del empleo

Overview

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

Role

The Sr. IT Programmer/Systems Analyst ERP provides systems and business development and support for the all modules within the business as a member of the E-Business Support team. The Programmer/Systems Analyst works closely with business leads and various IT groups on daily system support, analysis, and design tasks in support of the client E-Business application; assists with planning and executing change requests and sustaining release work; and regularly interacts with other IT teams, Solutions Architecture teams and business functional groups across the breadth of the E-Business implementation. Works closely with the US IT team and regional Business teams in China, Hong Kong, UK and India to help resolve issues.

Responsibilities

• Serve as the functional expert of the Oracle EBS ERP systems for the company in Oracle Supply Chain: OM, Inv, PO, Pricing, Cost Management, BOM, WIP, MRP, Agile PLM, Demantra as well as all Financial(PO, AP, GL, FA) modules, with an emphasis on Financial modules.
• Support Oracle EBS including incident management, problem management, patch analysis, root cause analysis, automations, and handling high severity issues within SLA.
• Work with DBAs, systems architects, production support, technical and business staff to perform troubleshooting activities, isolation and triage activities and ultimate root cause analysis.
• Provide functional support for Oracle E-Business applications utilized globally (US, China, Hong Kong, UK and India)
• Respond within documented service level agreements to cases opened by business users and work closely with IT team(s) as necessary to resolve production issues
• Create and maintain system documentation
• Coordinate development or other operational tasks with IT partners and development teams to deliver an effective solution for the end customers
• Support internal customers by working with analyst team members to facilitate the implementation of projects and change requests throughout all phases of system implementations from requirements analysis, design, development, testing, training, go-live and production support
• Work closely with the business units and user community to analyze application requirements, procedures, and problems in order to support and improve existing systems
• Document and communicate requirements, processes and change requests to ensure the delivery of solutions that meet the needs of the business

Qualifications

• Bachelor/master’s degree with a technical background
• At least five years of solid experience of Oracle Apps technical (preferably R12.2.x)
• SQL Query Knowledge
• Support Oracle EBS including incident management, problem management, patch analysis, root cause analysis, automations, and handling high severity issues within SLA.
• Work with DBAs, systems architects, production support, technical and business staff to perform troubleshooting activities, isolation and triage activities and ultimate root cause analysis.
• BI Publisher Development/Customization Experience

Oracle Modules

Accounts Payables, Purchasing, General Ledger, Fixed Assets, Accounts Receivables, Service Contracts, Inventory, Accounts Payables AP, Sub-ledger Accounting, General Ledger, AME, OM, Inv, PO, Pricing, Cost Management, BOM, WIP, MRP, Agile PLM, Demantra, Oracle Payments and TCA.

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