IT Business Systems Sr Analyst

Solera; Ciudad de México; Presencial; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A leading data and software services company in Mexico City is seeking a Sr. IT Programmer/Systems Analyst for ERP system support. This role requires over five years of experience with Oracle EBS, strong SQL skills, and proficiency in incident management. The successful candidate will work closely with global teams to optimize business operations and provide effective solutions. Excellent communication and troubleshooting abilities are essential for this position.

Formación

• 5+ years of solid experience with Oracle Apps technical (preferably R12.2.x).
• Experience supporting Oracle EBS including incident management and patch analysis.
• Ability to work with technical and business staff to perform troubleshooting.

Responsabilidades

• Provide functional expertise for Oracle EBS systems across various modules.
• Support incident management and problem resolution within service level agreements.
• Document and communicate application requirements and changes effectively.

Conocimientos

Oracle EBS ERP systems

Incident management

SQL Query knowledge

BI Publisher Development

Educación

Bachelor/master’s degree in a technical field

Descripción del empleo

Overview

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an innovative culture and bring the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

Role

The Sr. IT Programmer/Systems Analyst ERP provides systems and business development and support for all modules within the business as a member of the E-Business Support team. The Programmer/Systems Analyst works closely with business leads and various IT groups on daily system support, analysis, and design tasks in support of the E-Business application; assists with planning and executing change requests and sustaining release work; and regularly interacts with other IT teams, Solutions Architecture teams and business functional groups across the breadth of the E-Business implementation. Works closely with the US IT team and regional Business teams in China, Hong Kong, UK and India to help resolve issues.

Responsibilities

• Serve as the functional expert of the Oracle EBS ERP systems for the company in Oracle Supply Chain: OM, Inv, PO, Pricing, Cost Management, BOM, WIP, MRP, Agile PLM, Demantra as well as all Financial modules, with an emphasis on Financial modules.
• Support Oracle EBS including incident management, problem management, patch analysis, root cause analysis, automations, and handling high severity issues within SLA.
• Work with DBAs, systems architects, production support, technical and business staff to perform troubleshooting activities, isolation and triage activities and ultimate root cause analysis.
• Provide functional support for Oracle E-Business applications utilized globally (US, China, Hong Kong, UK and India).
• Respond within documented service level agreements to cases opened by business users and work closely with IT team(s) as necessary to resolve production issues.
• Create and maintain system documentation.
• Coordinate development or other operational tasks with IT partners and development teams to deliver an effective solution for the end customers.
• Support internal customers by working with analyst team members to facilitate the implementation of projects and change requests throughout all phases of system implementations from requirements analysis, design, development, testing, training, go-live and production support.
• Work closely with the business units and user community to analyze application requirements, procedures, and problems in order to support and improve existing systems.
• Document and communicate requirements, processes and change requests to ensure the delivery of solutions that meet the needs of the business.

Requirements

• Bachelor/master’s degree with a technical background
• At least five years of solid experience with Oracle Apps technical (preferably R12.2.x)
• SQL Query knowledge
• Experience supporting Oracle EBS including incident management, problem management, patch analysis, root cause analysis, automations, and handling high severity issues within SLA.
• Work with DBAs, systems architects, production support, technical and business staff to perform troubleshooting activities, isolation and triage activities and ultimate root cause analysis.
• BI Publisher Development/Customization Experience

Oracle Modules : Accounts Payables, Purchasing, General Ledger, Fixed Assets, Accounts Receivables, Service Contracts, Inventory, Accounts Payables AP, Sub-ledger Accounting, General Ledger, AME, OM, Inv, PO, Pricing, Cost Management, BOM, WIP, MRP, Agile PLM, Demantra, Oracle Payments and TCA.