IT Application Manager for 3rd Party & SaaS

Kion Group; Guadalupe; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology company in Nuevo León is seeking an IT professional to manage the integration of third-party applications and handle incident management. The ideal candidate should have an IT apprenticeship or degree, strong analytical skills, and proficiency in English. Responsibilities include collaboration with vendors and documentation management, ensuring compliance and effective budget management.

Formación

• Demonstrated independent, analytical, and structured working style.
• High willingness for continuous personal development.
• Empathetic and responsive to the needs of others.

Responsabilidades

• Manage the integration of 3rd party applications into the IT ecosystem.
• Act as a primary point of contact for application-related incidents.
• Collaborate with third-party vendors for support and licensing.

Conocimientos

IT apprenticeship or degree

Analytical thinking

Problem-solving

Communication skills in English

Educación

Apprenticeship or degree in IT

Descripción del empleo

Your Tasks

• Application Onboarding: Manage the integration of 3rd party applications into the KION world and ensure all important points are considered during the process.
• Incident & Problem Management: Act as a primary point of contact for application-related incidents, leading troubleshooting efforts, coordinating with support teams, and ensuring timely resolution.
• Vendor & License Management: Collaborate with third‑party vendors for application support, licensing, and new feature acquisition. Manage service level agreements (SLAs) and vendor performance, and oversee all aspects of software license management to ensure compliance and cost‑effectiveness.
• Stakeholder Collaboration: Work closely with business users, department heads, and other IT teams to understand requirements, provide technical guidance, and ensure applications meet business needs.
• Documentation & Reporting: Maintain comprehensive documentation for applications, including configurations, processes, and support procedures.
• Budget Management: Contribute to the IT budget planning process, specifically for application‑related costs, licenses, and support agreements.

Tasks and Qualifications

Your Skills

• You have completed an apprenticeship or degree in IT
• Your independent, analytical, structured working style, high willingness to perform and take initiative, as well as your enjoyment in solving our customers' problems, distinguish you
• You demonstrate a high willingness for continuous personal development
• You are empathetic and responsive to the needs of others
• You are interested in other people, communicate confidently in English in an international environment