Incident Response Lead – 24/7 IT Resilience & Recovery

HSBC Global Services Limited; Toluca; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading financial services organization in Toluca is seeking a Senior Incident Manager to lead service recovery of incidents. The ideal candidate will have over five years of experience in financial or technology institutions and possess excellent customer service and communication skills. Candidates with immediate local work rights will be prioritized. The role demands the ability to work in shifts and requires proficiency in English. This position offers a supportive work environment with competitive benefits including generous leave days.

Servicios

Generous leave package

Growth and development opportunities

Inclusive and diverse work environment

Formación

• Five years of experience in Financial or Technology Institutions.
• Ability to respond to requests in a helpful and professional manner.
• Advanced English proficiency (C1 level).

Responsabilidades

• Lead service recovery of incidents of any threat level.
• Restore normal service as quickly as possible.
• Build and maintain effective working relationships with IT colleagues.

Conocimientos

Problem-solving skills

Excellent customer service skills

Communication skills

Educación

Bachelor Degree in Engineering, Systems or related

Herramientas

Service Management framework certification (e.g. ITIL V3)

Descripción del empleo

A leading financial services organization in Toluca is seeking a Senior Incident Manager to lead service recovery of incidents. The ideal candidate will have over five years of experience in financial or technology institutions and possess excellent customer service and communication skills. Candidates with immediate local work rights will be prioritized. The role demands the ability to work in shifts and requires proficiency in English. This position offers a supportive work environment with competitive benefits including generous leave days.