Inbound Customer Service Representative - Native

Mro Supply; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A leading industry company is hiring a Customer Support Specialist for a fully remote role based in Mexico. The position requires supporting employees on payroll-related inquiries, with a focus on delivering exceptional customer service. Candidates should be bilingual in Spanish and English, with at least one year of experience in a customer service environment. The job offers competitive pay and the ability to work flexible hours within an enterprise context, aligning with North American business hours.

Servicios

Medical, dental, and vision insurance

Short-term and long-term disability

Life insurance and AD&D

Retirement savings account with employer matching

Sick leave and paid time off

Formación

• 1+ year of experience in a customer service or call center environment.
• Strong patience, empathy, and urgency when resolving customer issues.
• Ability to work in sensitive, compliance-focused environments.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service experience

Fluent Spanish

Fluent English

Proficiency with Microsoft Office Suite

Descripción del empleo

Now Hiring: Customer Support Specialist (Fully Remote – Mexico)

Type: Permanent

Location: Fully Remote in Mexico (supporting North York, ON)

⏰ Hours: Must be available for 8-hour shifts between 8:00 AM – 8:00 PM EST

Salary Band: 148,200 – 222,200 MXN annually

Additional Info: $17,000 CAD monthly

About the Role

Insight Global is partnering with a major HCM industry leader to hire Customer Support Specialists across Mexico. In this role, you\u2019ll support employees via phone and email on payroll-related inquiries. We\u2019re looking for service-driven individuals who can communicate clearly, stay patient, and act with urgency. If you\u2019re bilingual, customer-focused, and looking for a long-term remote opportunity with an enterprise organization, this is for you.

Required Skills & Experience

• 1+ year of experience in a customer service or call center environment
• Fluent Spanish & English (written and verbal)
• Strong patience, empathy, and urgency when resolving customer issues
• Proficiency with Microsoft Office Suite

What You\u2019ll Do

• Provide phone and email support to employees regarding payroll inquiries
• Deliver exceptional customer service while troubleshooting issues
• Use internal tools, systems, and process knowledge to resolve cases
• Document interactions accurately and maintain service quality standards

About Adlecta & Dysolve (Context)

Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We identify, hire, and manage top talent across industries to support client growth and operations. This role is connected to Dysolve, a U.S.-based company operating at the intersection of education and healthcare, leveraging AI solutions to support individuals facing complex disorders.

This role offers an opportunity to work within a mission-driven education and healthcare environment while being employed and supported by Adlecta\u2019s global team.

Role Overview

The Customer Support Manager is responsible for leading, developing, and overseeing the customer support function supporting Dysolve. This role ensures that customer support agents deliver exceptional, compliant, and empathetic service across all channels while meeting quality, performance, sales, retention, and insight-gathering objectives. The manager acts as a key link between frontline support agents, Adlecta leadership, and Dysolve stakeholders, ensuring consistency, scalability, continuous improvement of customer experience operations, and effective collection of customer feedback to inform marketing research and product development.

Work Schedule & Location

• Full-time, remote position
• Monday to Friday, 10:00 AM 6:00 PM Eastern Time (ET)
• Must be available to work during U.S. business hours

Key Responsibilities

• Lead, coach, and manage a team of Customer Experience Specialists
• Oversee onboarding, training, and continuous development of support agents
• Monitor KPIs (CSAT, response times, resolution rates, retention, etc.)
• Conduct regular performance reviews and improvement plans
• Foster empathy, accountability, precision, and professionalism

Operations & Quality Assurance

• Ensure interactions follow approved scripts, policies, and compliance standards
• Review calls, emails, chats, and CRM records for accuracy and tone
• Support agents with complex or escalated cases
• Identify recurring issues and training needs; implement corrective actions
• Ensure documentation in Salesforce and related systems

Customer Feedback, Insights & Research

• Establish processes to actively gather, document, and categorize customer feedback
• Capture insights related to user experience, objections, and feature requests
• Collaborate with marketing and product teams to transform feedback into actionable insights
• Address gaps where feedback collection has been underutilized

Process Improvement & Reporting

• Improve workflows, escalation paths, QA processes, and documentation
• Refine KPIs and SLAs with leadership and Dysolve teams
• Prepare and present regular performance, quality, retention, and insight reports
• Voice of the customer: share trends and improvement opportunities with cross-functional teams

Customer Experience & Retention

• Handle technical, billing, service, and account-related issues with high quality
• Apply retention strategies and approved incentives when appropriate
• Maintain confidentiality, data security, and precise language in a regulated environment
• Ensure consistent, empathetic, and professional communication across touchpoints

Requirements

• Proven experience as a Customer Support Manager, Team Lead, or Supervisor
• Strong background in customer service, support operations, sales, retention, or customer experience management
• Native-level English (spoken and written)
• Experience using CRM systems (Salesforce preferred) and customer support tools
• Strong leadership, coaching, and conflict-resolution skills
• Highly organized, detail-oriented, and process-driven
• Ability to work in sensitive, compliance-focused environments (education or healthcare)
• Analytical mindset with ability to leverage data and KPIs to drive performance
• Comfortable working in a fast-paced, evolving environment

Nice to Have

• Experience in education, healthcare, mental health, or other regulated industries
• Experience building or scaling customer support teams
• Experience creating SOPs, QA frameworks, or training programs
• Experience working with remote or international teams

Why Join Adlecta

• Global Exposure Work with international clients and a growing global BPO
• Stability & Support Employed by Adlecta with HR, operational, and leadership support
• Meaningful Work Contribute to Dysolve\u2019s mission of education- and healthcare-driven AI solutions
• Career Growth Opportunities to advance into senior leadership roles
• Professional Development Experience in customer experience leadership and compliance

At Adlecta, we don\u2019t just place talent—we build long-term partnerships with our clients and empower our people to grow.

-Software CRM (Customer Relationship Management).

Skills: Banking, financial, customer service, call center

Experience: 3 Years

Onsite role and Full time

We at Coforge are hiring Banking call center agent with the following skillset:

• Handle inbound voice calls with professionalism & empathy.
• Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
• Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
• Assist with escalations and ensure timely resolution.
• Accurately document all interactions in client systems.

Requirements:

• 6-9 months of call center experience.
• Fluent in English (B2+ to C1 level).
• Must reside within 1.5 hours of the site.
• Comfortable with 10-hour shifts.
• Strong customer service, communication, and problem-solving skills.
• Ability to follow client systems, policies, and compliance standards.

-1+ years of experience working in customer service/call center environment

-Strong Spanish and English communication skills - both written and verbal

-Ability to be patient, empathetic, and act urgently to resolve customer-centric matters.

-Computer proficiency with MS Suite

Nice to Have Skills & Experience

-Experience working for large enterprise

Job Description

Insight Global is looking for Customer Support Specialists to join a large HCM client on a permanent basis in Mexico. In this role the candidate will be responsible for providing support via phone call and email to customer employees for any payroll related issues. Previous experience working in customer service and strong communication skills/soft skills are essential to succeed in this role. Please note must be available between working hours of 8 am to 8 pm EST for 8 hour shifts.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details.

Customer Service Representative

Company Description

iDriveYourCar offers professional chauffeurs on demand, serving over 10,000 corporate and individual clients for more than a decade. Our selectively recruited drivers are vetted and provide first-class transportation.

Role Description

This is a full-time remote role for a Customer Service Representative. The REP will handle day-to-day tasks, including responding to customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and coordinating with drivers to ensure successful ride experiences.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Fluent/native English
• Experience in enhancing Customer Experience
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using technology and CRM software
• Problem-solving and conflict resolution skills
• Experience in transportation or service industry is a plus
• High school diploma or equivalent; additional qualifications are beneficial
• Recruit, hire, train, and lead the local customer support team. Create scripts and SOPs in compliance with local regulations.
• Oversee the team\u2019s handling of inquiries regarding loan status, repayments, and payment processing; coordinate with Collections
• Set and monitor KPIs, implement QA framework
• Analyze customer feedback to inform product decisions
• Act as primary owner for escalated complaints

Qualifications:

• 4+ years of experience in customer service management, ideally in financial services
• Experience leading a team in a fast-paced environment
• Excellent leadership and problem-solving skills
• CRM proficiency
• Ability to derive insights from feedback and metrics
• Bachelor\u2019s degree or equivalent work experience

Job Responsibilities:

• Installation of UIH diagnostic imaging equipment within a product range at the customer site
• Collaborate with the Customer Care Center for troubleshooting and maintenance
• Attend training and work toward certification
• Escalate when customer satisfaction is compromised
• Other tasks as assigned

Qualification Requirements:

• Technical degree or above
• Experience with diagnostic imaging equipment; MRI experience preferred
• Strong IT, MS Office, and networking skills
• Strong communication and customer service orientation
• Willingness to travel and work irregular hours
• Valid driving license

Key Competences:

• System configuration and debugging
• Troubleshooting
• Replacement of spare parts
• On-site training