Impactful Incident & Problem Lead (24/7 IT)

AXA Group; Ciudad de México; Presencial; MXN 35,000 - 50,000; Jornada completa

Descripción de la vacante

A leading insurance provider in Mexico City is seeking an Incident and Problem Management Specialist responsible for overseeing IT incidents and ensuring smooth operations. The role involves managing technical support teams, creating incident management procedures, and ensuring effective communication during incidents. Candidates should have at least 3 years of IT support experience, excellent English skills, and a technical mindset. Join a dynamic team that values diversity and innovation in a 24/7 service environment.

Servicios

Equal opportunities and diversity initiatives

Dynamic work culture

Professional development opportunities

Formación

• Experience managing IT incidents and problems in a 24/7 environment.
• Excellent English communication skills for reporting and collaboration.
• Ability to analyze IT service interruptions and their impacts.

Responsabilidades

• Log incidents and manage their resolution with technical teams.
• Facilitate crisis calls and communicate updates to management regularly.
• Write reports for major incidents detailing technical outage causes.

Conocimientos

Problem solving

Analytical skills

IT service management experience

Communication skills

Time management

Team leadership

Educación

ITIL certification or willingness to obtain

3 years of experience in IT support

Herramientas

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

MS Teams

Descripción del empleo

A leading insurance provider in Mexico City is seeking an Incident and Problem Management Specialist responsible for overseeing IT incidents and ensuring smooth operations. The role involves managing technical support teams, creating incident management procedures, and ensuring effective communication during incidents. Candidates should have at least 3 years of IT support experience, excellent English skills, and a technical mindset. Join a dynamic team that values diversity and innovation in a 24/7 service environment.