Human Resources Generalist

Cart.com; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce company is seeking a Bilingual HR Generalist for their Querétaro location. This role involves managing the entire employee lifecycle, ensuring compliance with Mexican Labor Law, and supporting management with strategic initiatives. The ideal candidate should have over 2 years of HR experience, a strong grasp of labor law, and proficiency in Microsoft Office. This position offers a salary range of $25,000 - $28,000 MXN with several benefits, including food vouchers and medical insurance.

Servicios

Comprehensive life and medical insurance

Food vouchers

30-day aguinaldo

35% vacation bonus

Formación

• 2+ years proven experience in an HR Generalist role.
• Deep knowledge of Mexican Labor Law essential.
• Experience working in a call center agency preferred.

Responsabilidades

• Manage HR administration for compliance with Mexican Labor Law.
• Oversee employee lifecycle from onboarding to terminations.
• Provide legal advice to support management's strategic initiatives.

Conocimientos

Bilingual (English/Spanish)

Advanced Microsoft Office Suite

Excellent communication skills

Ability to manage change

Herramientas

HRIS

Descripción del empleo

Who We Are:

Cart is one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

Pay range and compensation package

• Pay up to $25,000 - $28,000 MXN (before taxes).
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
• Comprehensive life and medical insurance.
• Growth opportunities as we continue to expand
• Onsite role in Polanco, CDMX, Mx

The Role:

We are hiring Bilingual HR Generalist for our Querétaro location. This role is a key administrative and strategic partner, responsible for managing the full employee lifecycle, from recruiting to terminations. You will be instrumental in ensuring the company adheres to Mexican Labor Law and IMSS regulations, as well as managing payroll data, HR reports, and internal communications. The ideal candidate is a proactive, organized, and professional team player with a strong grasp of labor law and the ability to partner with management to drive company culture and initiatives.

What You’ll Do:

• Compliance & Administration: Act as the primary point of contact for HR administration, ensuring compliance with Mexican Labor Law (LFA) and IMSS regulations. You'll manage internal processes, policies, and procedures, while also handling administrative tasks like purchasing, permits, and payroll data entry.
• Talent Management: Oversee the complete employee lifecycle, new hire onboarding, training, and terminations. You will also be the main contact for employee relations, benefits administration, and compensation.
• Strategic & Cultural Support: Partner with the management team on strategic initiatives, attend management meetings, and provide legal advice to support key decisions. You'll be instrumental in developing and promoting our company culture through events, employee roundtables, and effective internal communication.
• Reporting & Analytics: Utilize HRIS and data to prepare and analyze reports, providing valuable insights to leadership to inform departmental and organizational development.

What You’ve Done:

• Experience: 2+ years proven experience in an HR Generalist role with a strong understanding of core HR functions.
• Legal Expertise: Deep knowledge of Mexican Labor Law is essential to advise management and ensure compliance.
• Technical Skills: Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with HRIS are required.
• Communication: Excellent interpersonal, written, and verbal communication skills to effectively engage with all levels of the organization.
• Adaptability: A demonstrated ability to manage change and work a flexible schedule to meet business needs
• Experience working in a call center agency, or outsourced customer service environment.
• Familiarity with e-commerce customer engagement best practices.
• Bilingual (English/Spanish).