HR Specialist, Payroll & Benefits

Vistra; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global business services provider is seeking an HR Specialist, Payroll and Benefits, to manage payroll processes in Mexico. This full-time remote role requires at least 3 years of payroll experience, particularly with Mexican regulations, and proficiency in both English and Spanish. Responsibilities include delivering accurate payroll for clients, managing communication with teams, and maintaining high customer satisfaction. The candidate must also demonstrate problem-solving abilities and adhere to data security practices.

Formación

• Minimum 3 years of payroll experience.
• Experience in working in Mexican payroll in house process.
• Strong written and verbal communication skills.

Responsabilidades

• Managing payrolls KPI, including data processing and quality reviews.
• Delivering accurate payroll processing for assigned clients.
• Understanding client requirements through statutory processes.

Conocimientos

Payroll Mexico Regulation

Fluent in English

Problem-solving skills

Advance Excel skills

Communication

Herramientas

TRESS system

Descripción del empleo

Company Overview

It’s never been a more exciting time to join Vistra/iiPay.

At Vistra/iiPay our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

Role Summary

We have an exciting opportunity for you to join our team as HR Specialist, Payroll and Benefits. Reporting to the HR Manager iiPay, this full-time, remote and permanent position is based in Mexico and offers regional coverage, allowing you to make a significant impact to our payroll business and its growth.

Key Responsibilities

The successful candidate requires minimum +3 years of payroll experience and the ability to demonstrate a proven track record in the following areas:

• Payroll Mexico Regulation: Social Security, Local taxes and other employment taxes, TRESS System. Fluent on English skills.
• Payroll delivery and service level management: Delivering accurate and compliant payroll processing for a group of assigned clients and payrolls, coordinating with International Payroll Clients focal point as in house payroll.
• Scheduling and time management: Managing and delivering client payrolls against the agreed schedule - communicating directly with International payroll Team to meet or exceed the client deadlines. Escalating issues within direct manager or supervisor to meet and exceed the agreed service level agreement.
• Operational excellence: The successful candidate will have a relentless focus on maintaining a high customer satisfaction rating. Individually, and as a team member, strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts.
• Communication: Managing and maintaining clear and informative communications internally to the wider team and our Client Service Managers.
• Country legislation knowledge: Take responsibility for understanding client requirements through the development of detailed knowledge of the statutory processes applicable for Mexico.
• Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.

Your core activities will include:

• Management payrolls KPI, including data processing and quality and accuracy reviews.
• Review and resolve any outstanding payroll queries or requests by working directly with Internal clients.
• Maintaining accurate online document libraries for your clients, updating with new versions and providing a clear summary of updated information.
• Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place.
• Work with your team leader to implement new processes and create a more efficient working environment.
• English business level required, and Spanish.
• Experience working in Mexican payroll in house process.
• Payroll experience must include withholding determination, tax payments and submissions, and social security administration.
• 3+ years TRESS system experience is desirable.
• Strong written and verbal communication skills are essential.
• The ability to demonstrate analytical and problem-solving skills will prove incredibly beneficial to the candidate.
• Advance Excel skills are a requirement for this role.
• An individual with experience working in a controlled business environment, familiar if Data Security practices determined under ISAE 3402 and ISO 27001:2013.

How to Apply

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!