Helpdesk IT Specialist

North American Production Sharing de México, S.A. de C.V.; Tijuana; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology services company in Tijuana seeks an experienced Help Desk Technician. The role includes managing IT support for PCs and network issues, logging tickets, and escalating problems when necessary. Ideal candidates will have an Associate’s degree, fluency in advanced English, and mastery of IT technologies including Active Directory and VMware. This position offers opportunities to develop skills in a dynamic IT environment.

Formación

• Mastery of PC technology, including hardware, software, and networking.
• Advanced English (written and spoken) is required.
• Associate’s degree or equivalent in a relevant field.

Responsabilidades

• First point of contact for Help Desk issues.
• Log and update all support tickets.
• Troubleshoot PC and Windows 10 issues.

Conocimientos

Mastery of PC technology

Advanced English (written and spoken)

Strong knowledge of MS Active Directory

Excellent customer service skills

Strong written, verbal, analytical skills

Educación

Associate’s degree or equivalent

Herramientas

VMware

Outlook/Exchange

Office 365 applications suite

Descripción del empleo

The role serves as the first point of contact for all Help Desk issues, including PCs, thin clients, virtual desktops, printers, phones, and network-related problems. Issues that cannot be resolved promptly or are outside the technician’s expertise are escalated to the proper IT staff. The technician logs and updates all support tickets, keeps end-users informed until issues are resolved, and notifies the IT Operations Manager of any critical or unusual problems. The position involves general PC and Windows 10 troubleshooting, managing Active Directory accounts, setting up email and voicemail, handling password resets and account lockouts, supporting standard company applications, configuring browsers and network drives, installing device drivers, and assisting with remote/VPN access. The role also includes maintaining enterprise antivirus software, performing updates and patches, and responding to any malware or security alerts.

• Mastery of PC technology, including hardware and software, VMware, operating systems, applications, and networking.
• Advanced English (written and spoken)
• Associate’s degree or equivalent experience in management information systems, computer science, business, or a related discipline.
• Strong knowledge of MS Active Directory, Outlook/Exchange, Office 365 applications suite, and Windows 10 OS
• Experienced and fluent in working with Help Desk support and inventory tracking software.
• Excellent customer service skills.
• Strong written, verbal (face-to-face and telephone), analytical, and interpersonal skills.