Head Of Customer Engagement

Growthx Ai; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a dynamic Customer Engagement leader to drive the strategy and execution of customer success. This role involves building scalable systems and leading a high-velocity team in a fully remote environment. The ideal candidate should have a strong background in Customer Success within B2B SaaS and a passion for leveraging AI to enhance marketing outcomes. With minimal meetings and an emphasis on professional growth, this position offers flexibility and ample opportunities for development.

Servicios

Fully Remote Work

Ample Time Off

Professional Growth Opportunities

Collaborative Culture

Formación

• Proven track record in Customer Success or B2B operations.
• Experience leading fast-paced teams in high-change environments.
• Strong operator DNA with structured problem-solving skills.

Responsabilidades

• Lead and build the customer engagement engine.
• Define strategy and drive execution across customer journeys.
• Identify risks and shape interventions proactively.

Conocimientos

Customer Success

Account Strategy

B2B SaaS Experience

Executive Communication

Problem Solving

Herramientas

AI Tools

Descripción del empleo

About GrowthX AI

At GrowthX, we're building the modern growth engine for marketing teams. Since launching in , we've grown from concept to eight-figure annual revenue. To date, we've raised a $12M Series A led by Madrona Venture Group and we partner with 60+ companies ranging from high-growth startups to industry leaders like Lovable, Webflow, Ramp, Superhuman, Strapi, Abnormal Security, and Augment Code. We've built something different: an operating system that unifies powerful AI workflows with forward-deployed experts to transform content into compounding organic growth.

We're building the growth infrastructure marketing teams wish they'd always had — the system that reliably turns context into strategy, strategy into execution, and execution into measurable growth.

The Role

We're looking for a builder-leader — someone who thrives in growth environments and brings pace, clarity, and hands‑on leadership.

This is not a traditional middle‑manager role.

You’ll shape the strategy, get in the trenches with the team, and build systems that scale as fast as our customers and product evolve. In this role, you will own the full customer engagement ecosystem: onboarding, adoption, value delivery, outcomes, renewal, and strategic expansion.

You’ll ensure our team is exceptional and well‑versed in growth strategies and playbooks.

You’ll also partner closely with our Product, Engineering, Content Production, and Community teams to translate customer insights into improvements, trainings, and repeatable playbooks. When successful, you will have built a next generation of hybrid CSM‑strategists who function like growth operators — and you'll define the future of how customers adopt AI‑powered marketing.

Key Responsibilities

• Lead, Build, and Drive the Customer Engagement Engine
• Set the pace: Define the strategy, operating model, and KPIs — then drive relentless execution across onboarding, adoption, outcomes, and renewal.
• Own the customer journey: Architect a journey that blends tech‑touch, high‑touch, and AI‑driven automation to maximize value and minimize friction.
• Run toward the fire: Identify risks early, shape interventions, and solve customer challenges before they become churn drivers.
• Scale what works: Build scalable systems, workflows, and playbooks that let us deliver 10x value without 10x headcount.
• Build & Lead a High‑Velocity Team
• Recruit and develop top talent: Hire people who are fast, sharp, hungry, curious, and comfortable with a changing product and playbook.
• Hands‑on leadership: Jump into accounts, demos, strategy reviews, workflow design, and customer escalations — modeling excellence through action.
• Develop hybrids: Build a new class of Customer Engagement Managers who blend AI‑enabled growth marketing expertise with client management.
• Operational excellence: Create a culture defined by accountability, speed, clarity, and a bias for action.

Team Culture

Teams that thrive here move quickly and communicate clearly. Be the customer’s loudest and smartest voice internally. Close the loop with Product: Turn customer patterns into product requirements, experiments, and iteration priorities. Partner with Sales & Renewals: Align on client strategy, messaging, and renewal motions; ensure seamless transitions and consistent customer value narratives. Shape training and enablement: Work with our Product and Community teams to build customer and internal training that helps customers “get it” faster. Executive‑level relationship management: Serve as the strategic partner and escalation point for senior customer stakeholders.

Qualifications (Must‑Have)

• Proven track record in Customer Success, Account Strategy, Growth, or a hybrid operations role in B2B SaaS or agency environments.
• Professional services, consulting, or agency delivery models.
• Leading teams in fast‑paced, high‑change, high‑expectation environments.
• Building or transforming a CS or engagement function — not just managing one.
• Experience with marketing buyers and budgets.
• Deep comfort with AI tools and a passion for how AI reshapes marketing, workflows, teams, and customer outcomes.
• Ability to run both strategic planning and in‑the‑weeds execution in the same day.
• Strong operator DNA — you solve problems with structure, urgency, and clarity.
• Executive‑ready communication skills.

Perks

• Fully Remote Work: Work from anywhere—your productivity, your space.
• Overlap with 8 am to 12 pm PT.
• We help set up your work environment to enable your best work.
• Minimal meetings and async communication for deep focus.
• Ample Time Off.
• Enablement to recognize your country’s holidays.
• Professional Growth: Learn all things AI!
• Access to training, workshops & mentorship programs.
• Support for external conferences & industry events.
• Collaborative Culture: Open communication & feedback‑driven environment.

Work Visa: Applicants must have legal authorization to work in the country of residence. We are not able to provide employment visa sponsorship at this time. Referrals increase your chances of interviewing at GrowthX AI by 2x.