H2O Associate Customer Service Rep

Ensambles Hyson, S.A. de C.V.; Tijuana; Presencial; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A leading irrigation company in Tijuana seeks an Irrigation System Designer. The role involves designing irrigation systems using CAD software and providing customer support for technical issues. Candidates should possess a technical education certificate and experience with CAD, alongside strong problem-solving skills and customer service orientation. Join a dynamic team dedicated to innovative irrigation solutions. Competitive salary and supportive work environment await you.

Formación

• Technical education certificate required.
• Experience using CAD programs; understands technical concepts.
• Able to understand written English at an intermediate level.

Responsabilidades

• Design irrigation systems using CAD and comply with codes.
• Evaluate customer design requests for irrigation.
• Resolve irrigation design problems creatively and accurately.

Conocimientos

CAD software proficiency

Technical problem solving

Customer service orientation

Multitasking

Educación

Technical education certificate

BA/BS in Architecture, Civil Engineering, Agronomy

Herramientas

MS Office

Adobe Acrobat

Descripción del empleo

POSITION RESPONSIBILITIES

Primary responsibilities are designing irrigation systems and provide customer support in resolving property design or product technical issues over the telephone during our high season.

RESPONSIBILITIES INCLUDE

• Using CAD and other software, design irrigation systems in compliance with local, state or regional codes.
• Evaluates customer design requests for irrigation requirements and design intent.
• Analyzes and resolves irrigation design problems creatively, accurately and efficiently.
• Creates irrigation system designs with minimal assistance.
• Performs routine general administrative tasks like reporting and recording design related information. Data entry information in customer data base. May assist in general tasks within the RBTS group.
• Assists with identifying areas of need and proposing appropriate solutions.
• Must meet and comply with department and company policies, procedures, objectives and regulations.

MINIMUM QUALIFICATIONS

• Technical education certificate required.
• Must have experience using CAD programs; understands technical concepts.
• Able to understand written English at an intermediate level.
• Basic knowledge of MS Office tools and Adobe Acrobat.
• Works well in a team environment; customer Service oriented.
• Creatively solves problems; capable of handling various projects or tasks at the same time (multitasker).

DESIRED QUALIFICATIONS

• BA/BS Degree in Architecture, Civil Engineering, Agronomy or similar education.
• Telephone customer service experience.