Guest Services & Operations Supervisor

Marriott Hotels Resorts; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hotel chain in Ciudad de México seeks a Front Desk Associate to manage guest check-ins, resolve guest issues, and assist in staff training. Candidates should have at least one year of related work experience and a high school diploma. This full-time role requires excellent customer service skills and a commitment to guest satisfaction. Join a passionate team dedicated to providing outstanding service in a dynamic environment.

Formación

• At least 1 year of related work experience is required.
• Supervisory experience of at least 1 year is preferred.

Responsabilidades

• Complete cashier and closing reports in the computer system.
• Process all guest check-ins by confirming reservations.
• Resolve guest issues by contacting appropriate departments.
• Train and evaluate employees as a role model.

Conocimientos

Customer service

Communication

Attention to detail

Problem solving

Educación

High school diploma or G.E.D.

Descripción del empleo

A leading hotel chain in Ciudad de México seeks a Front Desk Associate to manage guest check-ins, resolve guest issues, and assist in staff training. Candidates should have at least one year of related work experience and a high school diploma. This full-time role requires excellent customer service skills and a commitment to guest satisfaction. Join a passionate team dedicated to providing outstanding service in a dynamic environment.