GTM Enablement Lead - AI-Driven Onboarding (SaaS)

Apollo; Ciudad de México; Presencial; MXN 50,000 - 70,000; Jornada completa

Descripción de la vacante

A leading SaaS company in Mexico City is seeking an experienced Customer Onboarding Specialist. You will deliver a seamless onboarding experience for new customers, manage multiple portfolios, and develop training materials. A minimum of 5 years in customer support or training roles, along with bilingual proficiency in Spanish and English, is required. Experience with Salesforce and similar systems is a plus.

Servicios

Career advancement opportunities

Innovative work environment

Resources and support for impactful work

Formación

• 5+ years of experience in Customer Support or Training roles.
• Experience in onboarding and learning programs.
• Strong understanding of SaaS workflows.

Responsabilidades

• Deliver a seamless onboarding experience for new customers.
• Manage a portfolio of 30–40 customers during onboarding.
• Collaborate with teams to align training with goals.

Conocimientos

Customer Support

Training and Enablement

Bilingual (Spanish and English)

Technical Integrations

Herramientas

Salesforce

Intercom

Descripción del empleo

A leading SaaS company in Mexico City is seeking an experienced Customer Onboarding Specialist. You will deliver a seamless onboarding experience for new customers, manage multiple portfolios, and develop training materials. A minimum of 5 years in customer support or training roles, along with bilingual proficiency in Spanish and English, is required. Experience with Salesforce and similar systems is a plus.