Growth Tech Success Manager

CircleCI; Valle de San Francisco; Presencial; MXN 1,422,000 - 1,770,000; Jornada completa

Descripción de la vacante

A leading DevOps platform is seeking a Growth Technical Success Manager to enhance customer adoption and satisfaction. The role focuses on providing expert technical support, developing customer retention strategies, and creating educational content. Ideal candidates will have 2-5 years experience in technical success management and be proficient in CI/CD practices. This position offers a competitive salary with opportunities for professional development.

Formación

• 2-5 years of experience in customer-facing technical roles.
• Strong technical expertise in cloud technologies and DevOps methodologies.
• Exceptional written and verbal communication skills.

Responsabilidades

• Provide top-tier technical support to growth customers.
• Create optimization insights based on customer usage.
• Develop digital programs to enhance customer retention.

Conocimientos

Technical expertise in CI/CD practices

B2B sales experience

Exceptional communication skills

Innovative thinking

Emotional intelligence

Herramientas

Zendesk

Hubspot

Git and GitHub

Descripción del empleo

A leading DevOps platform is seeking a Growth Technical Success Manager to enhance customer adoption and satisfaction. The role focuses on providing expert technical support, developing customer retention strategies, and creating educational content. Ideal candidates will have 2-5 years experience in technical success management and be proficient in CI/CD practices. This position offers a competitive salary with opportunities for professional development.