Growth Enterprise Customer Success Manager, LATAMMexico City, Mexico - Customer Success - UB Cu[...]

Udemy; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

An online education platform is seeking a Customer Success Manager to support small business customers post-sale. This role involves managing a portfolio of 30-50 accounts, ensuring customer satisfaction, and driving retention through strategic engagement. Candidates should be trilingual (English, Spanish & Portuguese) with 2–4 years of relevant experience. The position includes 20% travel for in-person meetings and workshops. Join this dynamic team to help drive customer success and growth!

Formación

• Trilingual (English, Spanish & Portuguese required).
• 2–4 years of experience managing a book of business and driving retention.
• Ability to build and nurture trusted relationships.
• Experience working with HR/L&D customers.
• Ability to identify, work and close complex deals.
• Experience deploying licenses within a large organization.

Responsabilidades

• Proactively manage success for a portfolio of 30-50 accounts.
• Support customers' journey with high touch interactions.
• Engage with Sales partners for account expansion strategies.
• Develop individual success plans for each customer.
• Facilitate 20% travel for in-person meetings and events.
• Work with Marketing to identify advocacy opportunities.

Descripción del empleo

About this role

We are looking for a Customer Success Manager to partner with our small business customers post-sale to drive adoption and ensure customer satisfaction, growth and retention.

What you’ll be doing

• Proactively own and manage the success of a portfolio of 30-50 accounts, $3.3M ARR.
• Support customers by leveraging high touch interactions throughout the entire customer journey, across multiple customer contacts.
• Facilitate deep and consistent engagement with Sales partners to identify and execute on account expansion strategies to hit retention and upsell targets. Strong emphasis on upselling.
• Develop individual success plans for each customer to ensure UB adoption, expansion and loyalty across BoB.
• Be able to support all UB products : Enterprise, UBPro, UBLA, International Collections.
• 20% travel to facilitate in-person Partnership Planning Workshops, Executive Business Reviews, strategic planning meetings, or customer events.
• Work with Marketing to identify advocacy opportunities within the Growth Enterprise customer base.
• Take a consultative approach with customers, ensuring strong alignment to their Triple Metric and most important business outcomes.

What you’ll have

• Trilingual (English, Spanish & Portuguese required)
• 2–4 years of experience managing a book of business, including developing client relationships, driving retention, and identifying growth opportunities
• Ability to build and nurture trusted relationships; experience working with HR / L&D customers
• Ability to identify, work and close complex deals
• Experience developing strategies to increase the adoption of non-compliance technology solutions
• Basic understanding of concepts related to customer integrations (e.g., Single Sign-On, APIs, feature customization, etc.)
• Experience deploying licenses within a large organization
• Successfully managed multi-product solutions

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!