Global IT Service Operations and Support Professional

CMA CGM; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading global logistics provider in Mexico City is seeking a Global IT Service Operations and Support Professional to enhance technology services and support business objectives. The ideal candidate will manage IT projects, ensure effective service delivery, and collaborate with global teams. A Bachelor's degree in Information Technologies and proficiency in English are required, along with 3-5 years of technical experience. Join us to foster an inclusive environment where innovation thrives.

Formación

• Minimum 3 to 5 years of technical experience in technology services.
• Knowledge of programming languages like Java, JSP, Python.
• Foundational understanding of Kubernetes and monitoring tools.

Responsabilidades

• Manage IT projects ensuring delivery aligns with objectives.
• Provide support for technical and business applications.
• Collaborate with global teams to resolve service requests.

Conocimientos

Project management

Technical support

Analytical skills

Team collaboration

English proficiency

Educación

Bachelor's degree in Information Technologies

Herramientas

Kibana

OpenSearch

Grafana

ServiceNow

Remedy

OTRS

Descripción del empleo

Overview

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

Dare to Grow! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Role

Global IT Service Operations and Support Professional

As a Global IT Service Operations and Support Professional at CEVA Servicios de Mexico, you will play a pivotal role within the Application Shared Capabilities Division. Your expertise will contribute significantly to enhancing our technology services and supporting our business objectives through effective project management, implementation, and operational support.

About the Role

You will be tasked with ensuring the successful execution of IT project management and service delivery. Your responsibilities will encompass managing project portfolios, ensuring adherence to timelines, scope, and resources while applying established IT methodologies and standards. This role is ideal for individuals looking to leverage their technical background and teamwork skills to make a tangible impact.

Key Responsibilities

• Participate in the management of IT projects and portfolios, ensuring the delivery aligns with established objectives in terms of time, scope, and budget.
• Apply recognised IT methodologies and standards to define requirements, conduct feasibility analyses, and develop project specifications.
• Utilise standard analytical tools to troubleshoot and resolve application issues effectively.
• Draft functional requirements and develop testing plans while monitoring production incidents to ensure smooth operational continuity.
• Provide support for both technical and business applications, managing maintenance and operational activities.
• Assist in the installation, adjustment, and preservation of data, facilitating minor development efforts or workarounds as needed.
• Ensure compliance with internal policies, norms, and regulations throughout all operations.
• Occasionally provide out-of-hours support for designated functional areas, ensuring critical business operations remain uninterrupted.
• Collaborate effectively with global teams to diagnose and resolve service support requests, fostering a teamwork-oriented environment.
• Engage in testing, monitoring, and adjustments of applications to guarantee optimal performance.
• Document both technical and functional processes extensively, maintaining comprehensive records that serve as references for best practices.

Qualifications

• A Bachelor’s degree in Information Technologies or a related field.
• Advanced proficiency in English, enabling effective communication across global teams.
• A minimum of 3 to 5 years of technical experience in the implementation, support, or delivery of technology services and projects.
• Knowledge of various programming languages including Java, JSP, Python, and experience with databases such as Cassandra, Elassandra, and PostgreSQL.
• Familiarity with monitoring tools including Kibana, OpenSearch, and Grafana.
• Foundational understanding of Kubernetes, pod management, Dead Letter Queues (DLQ), and systems like ServiceNow, Remedy, and OTRS.
• Proficient use of SharePoint and the Microsoft Office Suite.
• Desirable: ITIL Foundation certification and strong analytical and problem-solving skills.
• A proven capacity for teamwork, autonomy, and prioritising tasks while adapting to flexible schedules.

Why Join Us?

At CEVA, we pride ourselves on fostering an inclusive environment where innovation thrives. Our culture encourages collaboration, professional growth, and the pursuit of excellence. As part of our team, you'll have the opportunity to work on diverse projects with global impact, thus advancing your career while making a difference. We aim to provide support not just for our clients but also for our employees—allowing you to contribute to exciting projects that shape the future of our services.

Ready to take on this exciting challenge? We look forward to receiving your application!

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.