Global IT Incident & Problem Manager

Celestica Inc.; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global technology firm in Monterrey seeks a Manager of IT Infrastructure to ensure business continuity and lead IT operations. The role requires 7 to 10 years of relevant IT experience, strong leadership, and communication skills. The ideal candidate possesses a Bachelor's degree with extensive knowledge in network design and software evaluation. This position offers an opportunity to drive strategic IT objectives in a collaborative environment.

Formación

• 7 to 10 years of relevant IT experience with proven progression.
• At least 5 years of hands-on technology and team leadership experience.
• Strong relationship management and negotiation skills.

Responsabilidades

• Ensure business continuity is prioritized in plans and decisions.
• Lead and promote collaboration among team members.
• Engage with business partners to deliver IT roadmaps.

Conocimientos

Leadership

People management

Communication

Problem solving

Network and server systems design

Database design

Software and hardware evaluation

Change management

Conflict resolution

Educación

Bachelor’s Degree or equivalent

Herramientas

C++

Java

Descripción del empleo

Date: Jan 16, 2026

Location: Monterrey, NLE, MX

Functional Area: Information Technology (ITM)
Career Stream: IT Infrastructure (INFR)
Role: Manager (MG1)
Job Title: Manager, IT Infrastructure 1
Job Code: MG1-ITM-INFR
Job Level: Level 09
Direct/Indirect Indicator: Indirect

Responsibilities

• Work to ensure that business continuity is the primary focus of all plans, operations, and decisions.
• Provide good leadership, people management, and effective communication in order to promote collaboration amongst the team.
• Communicate and build relationships with business, functional, solution & service partners to enable effective cross-team collaboration, knowledge sharing, and problem solving.
• Lead a small team to design, build, and run IT solutions in accordance with established service levels.
• Engage with business partners to create, communicate and deliver IT roadmaps that enable strategic business objectives.
• Drive IT operations to leverage standard IT processes to deliver solutions and services.
• Knowledge of programming languages (C++, Java, etc.).
• Good knowledge of database design and data analysis.
• Strong knowledge of network and server systems design
• Strong understanding of system architecture.
• Ability to perform software and hardware evaluation and selection.
• Strong business writing skills.
• Strong leadership, people-management, and culture-enablement capabilities that ultimately strengthens the organization.
• Strong knowledge & experience in IT process (e.g. operating model, governance, IT delivery lifecycle)
• Strong communication, collaboration, and change management skills.
• Strong knowledge & experience in business sites and processes.
• Strong knowledge & experience in relevant technologies and concepts.
• Strong relationship management, negotiations, and conflict resolution skills.

Physical Demands

Duties of this position are performed in a normal office environment.

Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

7 to 10 years of relevant IT experience that shows consistent progression, and at least 5 years hands‑on technology and team leadership experience.

Typical Education

Bachelor’s Degree or consideration of an equivalent combination of education and experience.

Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

EEO Statement

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Company Overview

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer‑centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full‑scale production and after‑market services for products from advanced medical devices, to highly engineered aviation systems, to next‑generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.