Global HR Security and System Manager

Salesforce, Inc..; Ciudad de México; Presencial; MXN 738,000 - 1,109,000; Jornada completa

Descripción de la vacante

A global technology company in Mexico City seeks an experienced HRIS expert to manage security governance and troubleshoot HR systems issues. The ideal candidate has 7-10 years of experience with Workday and strong HR technology skills. You will collaborate across departments and be pivotal in ensuring compliance and system effectiveness. This role is crucial for optimizing HR processes and enhances user experience and operational efficiency.

Formación

• 7-10 years of experience in HRIS, HR technology, or HR systems governance roles.
• Proficiency in Workday across multiple modules is required.
• Strong understanding of system security and compliance protocols.

Responsabilidades

• Manage security intake and implementation across Workday.
• Act as the primary Tier 3 escalation point for technical issues.
• Lead planning for major project cutovers and support readiness.

Conocimientos

Security mindset

Systems troubleshooting

Clear communication

Process compliance

Herramientas

Workday

Beqom

Smartsheet

Jira

Descripción del empleo

Department Description:

Salesforce's Employee Success (ES) team delivers world-class HR experiences powered by secure, scalable systems and data. The HRIS team plays a crucial role in enabling global workforce processes, partnering with DET/IT, Compliance, and HR leaders to safeguard data access, optimize system functionality, and troubleshoot complex technical issues. We are seeking an expert who blends deep system expertise with operational problem-solving and strategic leadership.

Responsibilities

• Security Governance & Intake
  Manage security intake and implementation across Workday and related systems, ensuring adherence to compliance and business requirements
  Develop and maintain security & system governance models & processes (e.g., location management, segment-based access, support group structures)
  Serve as the point of contact for escalations and stakeholder engagement related to access and provisioning logic for ES/core specific roles
  Drive documentation and process improvement around user access, audit controls, and compliance protocols
• Complex HRIS Issue Troubleshooting
  Act as the primary Tier 3 escalation point for technical issues requiring deep understanding of business processes and system behavior
  Replicate, diagnose, and resolve issues across modules such as Workday HCM, Recruiting, Benefits, Time and Attendance, Reporting, as well as other HR systems including Beqom, Salesforce, etc.
  Collaborate with DET/IT Platform and Product to escalate system bugs, propose fixes, or test configuration changes
  Support root cause analysis and implement solutions or workarounds with appropriate documentation
• Operational Planning & Project Support
  Lead planning and execution of cutover and hypercare strategies for major projects, in partnership with Data Program Managers (if applicable) and Program Leads
  Develop operational playbooks for system changes, including stakeholder alignment and support readiness
  Anticipate downstream impacts of changes on Tier 1/Tier 2/Tier 3 and ensure seamless transition of support processes
  Coordinate security and systems testing during UAT and go-lives
• Governance & Strategic Collaboration
  Represent HRIS in the ES Data Governance Council, contributing to decisions around secure data usage, system access, and process alignment in partnership with Office of Data, Privacy, Business Intelligence, and Legal
  Partner with Global Ops to assess impacts of system changes on support models
  Influence automation, tooling, and case handling strategies to streamline resolution paths and improve response quality
  Partner with Product and Compliance to validate requirements and ensure secure, scalable delivery

An Ideal Fit

• An Ideal Fit:
  Brings both a security mindset and systems troubleshooting expertise across the HRIS landscape
  Understands global HR processes and how they are configured and executed in enterprise systems like Workday
  Is hands-on with troubleshooting — comfortable with replicating, validating, resolving, and escalating issues as needed
  Communicates clearly across technical and business audiences, driving alignment and accountability
  Excels in environments where process, compliance, user experience, and system scalability intersect

Required Experience

• Required Experience:
  7–10 years of experience in HRIS, HR technology, or HR systems governance roles
  Proficiency in Workday across multiple modules (HCM, Benefits, Recruiting, Absence, Security)
  Demonstrated success in resolving complex business process or configuration issues
  Strong understanding of system security (RBP/segment-based), audit, and compliance protocols (SOX/QAR)
  Experience supporting large-scale system implementations and operational cutovers

Desired Experience

• Desired Experience:
  Familiarity with other HR tools such as Beqom, Salesforce/PeopleForce, or ticketing platforms
  Experience managing cross-functional support models or collaborating across Tier 1–3
  Exposure to GDPR, CCPA, or internal governance councils
  Certifications in HR systems, security, or auditing (e.g., Workday Pro, CIPM, CISA)
  Experience with Smartsheet, Jira, or system documentation tools