Global Head of Customer Success - Remote & Growth Leader

Jobgether; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading e-commerce brand is looking for a strategic Head of Customer Success to shape their customer experience. This role involves leading a high-performing team, optimizing operations, and implementing scalable processes. The candidate should have a minimum of 5 years experience in customer-facing operations and a strong background in e-commerce. Benefits include a fully remote team and opportunities for professional growth within a collaborative culture.

Servicios

Flexible working arrangements

Professional growth opportunities

Collaborative culture

Formación

• Minimum 5 years in client-facing operations or customer success roles, at least 2 years in leadership.
• Experience with e-commerce operations and relevant tools.
• Strong written and verbal communication skills.

Responsabilidades

• Lead and mentor the customer success team.
• Define and execute customer success strategies and KPIs.
• Oversee client onboarding and ongoing support.

Conocimientos

Leadership in customer success

E-commerce operations

Analytical skills

Client service mindset

Remote team management

Herramientas

Shopify

QuickBooks

Descripción del empleo

A leading e-commerce brand is looking for a strategic Head of Customer Success to shape their customer experience. This role involves leading a high-performing team, optimizing operations, and implementing scalable processes. The candidate should have a minimum of 5 years experience in customer-facing operations and a strong background in e-commerce. Benefits include a fully remote team and opportunities for professional growth within a collaborative culture.