Global Customer Account Manager I

AIT Worldwide Logistics, Inc.; Estado de México; Presencial; MXN 1,235,000 - 1,766,000; Jornada completa

Descripción de la vacante

A global logistics provider is seeking a Global Customer Accounts Manager I in Mexico to manage relationships with clients and ensure engagement with new customers. The role requires a Bachelor's degree and extensive experience in freight forwarding and account management. Responsibilities include developing key accounts, enhancing customer satisfaction, and adhering to compliance standards. This position offers the opportunity to work in a dynamic environment with a focus on problem-solving and strategic growth.

Formación

• 7+ years relevant experience in freight forwarding operations or account management preferred.
• 2-3 years in direct customer facing role (sales/account management) preferred.
• 5+ years experience with dangerous goods and ITAR is a plus.

Responsabilidades

• Manage relationships with clients, ensuring AIT is engaging new clients.
• Develop and manage key accounts while ensuring customer needs are met.
• Adhere to compliance standards regarding customs clearance and regulations.

Conocimientos

Negotiation skills

Communication skills

Organizational skills

Analytical abilities

Problem-solving skills

Time management

Educación

Bachelor's Degree or equivalent

Herramientas

CargoWise

AS400

Microsoft Office Suite

Descripción del empleo

Introducción

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Resumen

The Global Customer Accounts Manager I manages AIT's company's relationships with consumers and other businesses. This role is in charge of making sure that AIT is strategically positioned to engage new clients.

Responsabilidades

• Responsible for developing, leading, and managing key account(s). Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction.
• Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met.
• Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations.
• Analyze account data and provide predictions to management. To include assistance of creation of MBR and QBR data to meet or exceed global sales and client expectations.
• Review account budgets, pricing, quoting, and improving cost effectiveness.
• Assisting global sales staff and offices with customer relations, resolution of issues, and assist with client solutions that drive additional business from assigned client(s).
• Other duties and responsibilities will be assigned as business demands deem necessary.
• Performs other duties as assigned.
• Complies with all policies and standards.

Calificaciones

Education

• Bachelor's Degree or equivalent (Required)

Experience

• 7+ years relevant experience in freight forwarding operations, account management or sales experience in supply chain industry preferred. With 2-3 years in direct customer facing roll (sales / account management) (Preferred)
• 5+ years CargoWise, AS400, dangerous goods and ITAR experience is a plus. (Preferred)

Knowledge, Skills, and Abilities

• Working understanding of air and ocean, imports and exports needed (extensive work experience in one or more required). High
• Proficient in MS Word, Excel, and other MS Office software. High
• Ability to multi-task with strong attention to detail High
• Must be self‑motivated and able to work within a virtual team across multiple time zones and global geographies. High
• Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe. High
• Ability to problem solve and be solution oriented in a fast pace and high volume environment. High
• Excellent negotiation, communication, organizational and planning skills. High
• Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges. High
• Computer Skills High

Licenses and Certifications

• ITAR, Dangerous Goods, CargoWise Certifications are desired but not required Upon Hire (Preferred)